Done with eBay Vent

Deree · ‎06-30-2018

My L'Oreal hair color was discontinued and Amazon is selling only 3 packs but since I don't know if the color is still good I didn't want to buy 3 boxes. I found a high rated seller on eBay who was selling a single box. The box is supposed to contain developer, colorant, conditioner, instructions and plastic gloves. The seller sent me 1/4 filled bottle of developer only in a bubble wrap envelope.

I was shocked and immediately emailed the seller about the misrepresented product and that I expect a refund. Then I called eBay and they said if I can't get satisfaction from the seller by Friday then eBay will refund me. That makes me angry though because I think the seller should be responsible. It doesn't even make sense to return the bottle because the seller will probably try to sell it to some other unsuspecting person who might put developer on her hair and get disastrous results. Not to mention tampering. All the parts of this hair color kit should have been in a sealed box!

I'm angry and I'm thinking the seller will try to negotiate the refund based upon my not leaving a bad review. I thik others should be warned. What do you think?

Oh and now I have to find another non-ammonia hair color.

Wear a mask. Social distance. Be part of the solution - not part of the problem.

Kmac444 · ‎06-10-2015

Ebay always gives the seller time to make it right. If not, they will give you a full refund and the seller will have to pay to ship it back if he/she wants it. You have a guarantee with Ebay. Usually, they just tell you to throw it away. On the other hand, I have had buyers lie outright to try to get a partial or full refund. If you were a dishonest person, you could claim you didn't get everything promised and how is the seller going to prove that you did?

San Antonio Gal · ‎05-18-2017

As @Kmac444 stated, Ebay guarantees that you will get your money back. There are dishonest people on both sides of the transaction - buyers and sellers. I'm not saying that you are dishonest by any means. Just saying it can go both ways.

Deree · ‎06-30-2018

I was wondering about the possibility of the seller calling me dishonest but I have the proof of a bubble wrap envelope with their shipping label and address. Photos would prove that the bubble wrap envelope was only large enough to accommodate the bottle of developer. No way could the entire boxed kit of hair color fit in that bubble wrap envelope. I would take the seller to court if I had to just because I think they should be held accountable for the kind of negligence that could cause a dangerous result if the product they sent were used. This is a lot worse than a sweater received having a hole in it for example.

Wear a mask. Social distance. Be part of the solution - not part of the problem.

Katcat1 · ‎07-21-2011

@Deree You need to leave a review.

kindness is strength

Deree · ‎06-30-2018

@Katcat1 wrote:
@Deree You need to leave a review.

Since this hasn't happened to me before if the seller refunds me do I still leave a negative review?

Wear a mask. Social distance. Be part of the solution - not part of the problem.

Tique · ‎08-03-2013

@Kmac444 wrote:
Ebay always gives the seller time to make it right. If not, they will give you a full refund and the seller will have to pay to ship it back if he/she wants it. You have a guarantee with Ebay. Usually, they just tell you to throw it away. On the other hand, I have had buyers lie outright to try to get a partial or full refund. If you were a dishonest person, you could claim you didn't get everything promised and how is the seller going to prove that you did?

@Kmac444 A little confused by the above statement. She doesn't have to claim she didn't get everything promised. According to the OP, she didn't. She was expecting to get everything that is usually contained in a kit - not just one partially full product.

@Deree I do agree with the previous posters; you need to give the seller/eBay a chance to make it right. I also wouldn't write them off based on this one-time negative experience.

"What If I Fall?

Oh but My Darling, What If You Fly?"

Shelbelle · ‎03-09-2010

You should feel comfortable about buying a 3 pack, hair color lasts forever as long as it is not mixed yet, I have stored it unopened for years.

Ebay always makes it right, just hang in there.

Deree · ‎06-30-2018

@Shelbelle wrote:
You should feel comfortable about buying a 3 pack, hair color lasts forever as long as it is not mixed yet, I have stored it unopened for years.
Ebay always makes it right, just hang in there.

I called L'Oreal prior to purchasing because it's already been discontinued a few years and I wanted to know if the product could actually go bad and might produce unwanted results like green hair. They said no it wouldn"t but it's possible it wouldn't work well or at all. That's the only reason I didn't want to buy more than one.

Wear a mask. Social distance. Be part of the solution - not part of the problem.