Beekman TSV - Help!!

lovesallanimals · ‎03-11-2010

Did anyone purchase the TSV on HSN (large size shampoo/conditioner)? I just received it and I have tried for the past 20 minutes to get that darn pump to open. I am turning and turning and turning and nothing happens? How do I get these pumps open? Never had a problem with Philosophy pumps, but this is a real challenge. If I cannot open them, back they go (and I really waned to try this).

PickyCindy · ‎10-17-2010

Oh, no.....mine is arriving tomorrow. Not looking forward to this happening. Hope others on here know what to do.

Etoile308 · ‎01-04-2014

Is there a clip under the pump spout? If so that would need to be removed first.

Pecky · ‎03-10-2010

I received mine today and both worked. I just turned it once and it popped up.

Q-Checker · ‎05-09-2010

I once had a similar problem with a Beekman product and called them, not the Q. They happily and promptly replaced the product and increased my Beekman fanhood.

mspatmac · ‎06-10-2015

Mine is on the way, fingers crossed

luvmybeetle · ‎08-10-2013

I've had that problem with the Bath & Body pumps. I just press down hard on the pump and turn at the same time. I always get it to work after that.

Venezia · ‎03-09-2010

@lovesallanimals - I haven't received mine yet, but if they're like the soap and hand lotion dispenser pumps: I've found they can be difficult. I hold the bottom part (the cap essentially), then push down on the pump and twist it in the direction indicated.

I think of them as similar to childproof caps. I don't know if that helps, but I'll be interested to see what mine are like, when they arrive. I wouldn't give up just yet!

lovesallanimals · ‎03-11-2010

@luvmybeetle wrote:
I've had that problem with the Bath & Body pumps. I just press down hard on the pump and turn at the same time. I always get it to work after that.

luvmybeetle: G-d Bless you!!! I just went into my bathroom and tried again, and voila!! I pressed down hard like you said, turned two times and it popped open. Thank you so much,I was so upset that I would have to return this set.

lovesallanimals · ‎03-11-2010

@Venezia wrote:
@lovesallanimals - I haven't received mine yet, but if they're like the soap and hand lotion dispenser pumps: I've found they can be difficult. I hold the bottom part (the cap essentially), then push down on the pump and twist it in the direction indicated.

I think of them as similar to childproof caps. I don't know if that helps, but I'll be interested to see what mine are like, when they arrive. I wouldn't give up just yet!

Venezia - you and luvmybeetle said the same thing. I did what both of you suggested and it worked! I am so happy. Cannot wait to try this out tomorrow. P.S. I bought the honey and orange and it is very soft and nice, not heavy or sweet at all.