Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-29-2020 05:24 PM
Did anyone purchase the TSV on HSN (large size shampoo/conditioner)? I just received it and I have tried for the past 20 minutes to get that darn pump to open. I am turning and turning and turning and nothing happens? How do I get these pumps open? Never had a problem with Philosophy pumps, but this is a real challenge. If I cannot open them, back they go (and I really waned to try this).
09-29-2020 05:27 PM
Oh, no.....mine is arriving tomorrow. Not looking forward to this happening. Hope others on here know what to do.
09-29-2020 05:31 PM
Is there a clip under the pump spout? If so that would need to be removed first.
09-29-2020 05:32 PM
I received mine today and both worked. I just turned it once and it popped up.
09-29-2020 05:35 PM
I once had a similar problem with a Beekman product and called them, not the Q. They happily and promptly replaced the product and increased my Beekman fanhood.
09-29-2020 05:41 PM
Mine is on the way, fingers crossed
09-29-2020 05:44 PM
I've had that problem with the Bath & Body pumps. I just press down hard on the pump and turn at the same time. I always get it to work after that.
09-29-2020 05:47 PM
@lovesallanimals - I haven't received mine yet, but if they're like the soap and hand lotion dispenser pumps: I've found they can be difficult. I hold the bottom part (the cap essentially), then push down on the pump and twist it in the direction indicated.
I think of them as similar to childproof caps. I don't know if that helps, but I'll be interested to see what mine are like, when they arrive. I wouldn't give up just yet!
09-29-2020 10:10 PM
@luvmybeetle wrote:I've had that problem with the Bath & Body pumps. I just press down hard on the pump and turn at the same time. I always get it to work after that.
luvmybeetle: G-d Bless you!!! I just went into my bathroom and tried again, and voila!! I pressed down hard like you said, turned two times and it popped open. Thank you so much,I was so upset that I would have to return this set.
09-29-2020 10:13 PM
@Venezia wrote:@lovesallanimals - I haven't received mine yet, but if they're like the soap and hand lotion dispenser pumps: I've found they can be difficult. I hold the bottom part (the cap essentially), then push down on the pump and twist it in the direction indicated.
I think of them as similar to childproof caps. I don't know if that helps, but I'll be interested to see what mine are like, when they arrive. I wouldn't give up just yet!
Venezia - you and luvmybeetle said the same thing. I did what both of you suggested and it worked! I am so happy. Cannot wait to try this out tomorrow. P.S. I bought the honey and orange and it is very soft and nice, not heavy or sweet at all.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788