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Honored Contributor
Posts: 8,588
Registered: ‎03-09-2010

Re: Professional advise needed

@geezerette ....thanks for the suggestion!!

 

We have really bent over backwards for this customer over the years....very tight delivery times and on their last order I found several errors in the files that they sent to me.  I gave them the opportunity to fix before we proceeded with the work, they were very grateful that I noticed their mistakes.

 

I would hope that one quoting mistake would not cause them to leave us in the dust, but you never know!

Respected Contributor
Posts: 3,229
Registered: ‎04-27-2015

Re: Professional advise needed

I would not keep pestering them. Personally that would be a turn-off for me.....looks like you are begging. You apologized, explained what happened, end of story. I do hope they come back to you but if not, move on. 

Honored Contributor
Posts: 11,268
Registered: ‎07-09-2011

Re: Professional advise needed

@momtodogs 

 

You seem to have a good handle on this, enjoy your much needed vacation!

"Animals are not my whole world, but they have made my world whole" ~ Roger Caras
Esteemed Contributor
Posts: 7,826
Registered: ‎03-10-2010

Re: Professional advise needed

I suspect they have committed to using this other bidder at a higher cost then your corrected bid and are angry with you. I know, I would be angry if I had to pay more because of another's carelessness.

It's all about the bottom line; if they think your bid on future jobs may be less, you will hear from.

You apologized, don't badger them.

Honored Contributor
Posts: 8,588
Registered: ‎03-09-2010

Re: Professional advise needed

@occasionalrain I have no way of knowning if the other bidder was higher or lower...this company sometimes flies by the seat of their pants....they place an order then cancel within an hour, submits their files then makes changes to that same file...they are a handful sometimes.

 

Our business is not the only one they deal with and we are well aware of that.