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04-14-2016 12:36 PM
04-14-2016 01:04 PM
americanexpress.com/messagecenter
The above all easily found by using Google as well as Bing.
"Never argue with a fool. Onlookers may not be able to tell the difference."
04-14-2016 01:05 PM
I suggest trying their NY Corporate office phone: 212-640-2000 during east coast business hours only. If that number switches you overseas, simply ask to speak to a rep in the United States. They should transfer you as long as it's during business hours.
04-14-2016 02:10 PM
04-14-2016 02:28 PM
I don't know the problem you're having, but I do know that by law when you ask to speak to someone in the continental US, they have to transfer you. Have you actually tried speaking to someone who answers in the usual group? I've found everyone there very helpful. They usually bend over backward to be helpful.
04-14-2016 03:05 PM - edited 04-14-2016 03:12 PM
@Perkup wrote:I don't know the problem you're having, but I do know that by law when you ask to speak to someone in the continental US, they have to transfer you. Have you actually tried speaking to someone who answers in the usual group? I've found everyone there very helpful. They usually bend over backward to be helpful.
@Perkup I don't think that is true.
04-14-2016 03:06 PM
I have AMEX via Costco as well as with Citi and have never had reps out of the US answer the numbers on the back of either card.
04-14-2016 03:29 PM
Contact the Department of Consumer Protection in your state. They can make one telepnone call and probably have your problem resolved. No credit card company likes a State agency sniffing around.
04-14-2016 03:43 PM
I got So tired about AMEX (aka "India Express") and the rigamaroll that I had to go through to get what I needed, that I stopped using my AMEX card completely. That was years ago, and I don't regret it one bit. Oh, and I'd had my card for many years, and I used to work for AMEX Travel.
04-14-2016 04:24 PM - edited 04-14-2016 04:24 PM
@qvc chick wrote:
Thanks for the response, but this is the phone number (NY) that I have called. The operator answers, but she just transfers you to main toll free number. I asked to speak to someone in her building, but she said nobody takes calls at the main NY office. What is up with that???
Call the following # - Investor Relations Contact
Mr. Ken Paukowits
(212) 640-6348
Ask to be transferred to any of the Officers & Directors on THE LIST.
After you get your issue resolved, drop/cancel your acct w/AE & do some research on CC that will better fit your needs when it comes to "customer service."
Personally, if I have a problem w/a CC company, I rarely call. I ALWAYS write a letter to the CEO, cc to CS & SNAIL MAIL certified. Never e-mail.
I ALWAYS hear from the CEO and/or CS or some other underling person within 30 business days.
"Never argue with a fool. Onlookers may not be able to tell the difference."
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