Reply
Highlighted
Super Contributor
Posts: 373
Registered: ‎03-10-2010

Problem with American Express - Need Help!!

I have an ongoing problem with my American Express account. I have called, but they route the call to India and The Phillipines. Does anyone have a good Executive phone contact number??? THis problem has been going on for awhile, I am at my wits end. I want to speak to someone in the US !!
Honored Contributor
Posts: 15,599
Registered: ‎07-26-2014

Re: Problem with American Express - Need Help!!

@qvc chick

 

Screen Shot 2016-04-14 at Thu, Apr 14, 2016-12.59.02 PM.pngScreen Shot 2016-04-14 at Thu, Apr 14, 2016-12.58.46 PM.pngScreen Shot 2016-04-14 at Thu, Apr 14, 2016-12.59.52 PM.pngamericanexpress.com/messagecenter

 

Screen Shot 2016-04-14 at Thu, Apr 14, 2016-1.03.37 PM.png

 

The above all easily found by using Google as well as Bing.

"Never argue with a fool. Onlookers may not be able to tell the difference."


220-AuCC-US-CRM-Header-Update.gif

Valued Contributor
Posts: 700
Registered: ‎08-27-2013

Re: Problem with American Express - Need Help!!

I suggest trying their NY Corporate office phone: 212-640-2000 during east coast business hours only. If that number switches you overseas, simply ask to speak to a rep in the United States.  They should transfer you as long as it's during business hours.

Super Contributor
Posts: 373
Registered: ‎03-10-2010

Re: Problem with American Express - Need Help!!

Thanks for the response, but this is the phone number (NY) that I have called. The operator answers, but she just transfers you to main toll free number. I asked to speak to someone in her building, but she said nobody takes calls at the main NY office. What is up with that???
Respected Contributor
Posts: 4,833
Registered: ‎03-09-2010

Re: Problem with American Express - Need Help!!

I don't know the problem you're having, but I do know that by law when you ask to speak to someone in the continental US, they have to transfer you.  Have you actually tried speaking to someone who answers in the usual group? I've found everyone there very helpful. They usually bend over backward to be helpful.

Honored Contributor
Posts: 9,268
Registered: ‎03-09-2010

Re: Problem with American Express - Need Help!!

[ Edited ]

@Perkup wrote:

I don't know the problem you're having, but I do know that by law when you ask to speak to someone in the continental US, they have to transfer you.  Have you actually tried speaking to someone who answers in the usual group? I've found everyone there very helpful. They usually bend over backward to be helpful.


@Perkup I don't think that is true. 

Honored Contributor
Posts: 14,192
Registered: ‎03-09-2010

Re: Problem with American Express - Need Help!!

I have AMEX via Costco as well as with Citi and have never had reps out of the US answer the numbers on the back of either card.

Trusted Contributor
Posts: 1,558
Registered: ‎03-10-2010

Re: Problem with American Express - Need Help!!

Contact the Department of Consumer Protection in your state.  They can make one telepnone call and probably have your problem resolved.  No credit card company likes a State agency sniffing around.

Contributor
Posts: 60
Registered: ‎04-29-2010

Re: Problem with American Express - Need Help!!

I got So tired about AMEX (aka "India Express") and the rigamaroll that I had to go through to get what I needed, that I stopped using my AMEX card completely. That was years ago, and I don't regret it one bit. Oh, and I'd had my card for many years, and I used to work for AMEX Travel. 

Honored Contributor
Posts: 15,599
Registered: ‎07-26-2014

Re: Problem with American Express - Need Help!!

[ Edited ]

@qvc chick wrote:
Thanks for the response, but this is the phone number (NY) that I have called. The operator answers, but she just transfers you to main toll free number. I asked to speak to someone in her building, but she said nobody takes calls at the main NY office. What is up with that???

@qvc chick

 

Call the following # - Investor Relations Contact
Mr. Ken Paukowits
(212) 640-6348

 

Ask to be transferred to any of the Officers & Directors on THE LIST.

 

After you get your issue resolved, drop/cancel your acct w/AE & do some research on CC that will better fit your needs when it comes to "customer service."

 

Personally, if I have a problem w/a CC company, I rarely call.  I ALWAYS write a letter to the CEO, cc to CS & SNAIL MAIL certified.  Never e-mail.

I ALWAYS hear from the CEO and/or CS or some other underling person within 30 business days.

"Never argue with a fool. Onlookers may not be able to tell the difference."


220-AuCC-US-CRM-Header-Update.gif