Among Friends

[crawford5153]

I bought a gorgeous couch from them recently for my family room...There was assembly required and it remarkably well. It sits better than the sofa I have in my livng room and I paid a heck of a lot more for that sofa. 

[aroc3435]

@chrystaltree Thank you for sharing your great experience with this company.  I have ordered a few small things from them a couple of years ago that were delivered in excellent condition.

Based on your testimony and those of other forum member replies to your post I will give them a look the next time I am in the market for something more substantial in terms of furniture-- though, hopefully, won't need anything like that in the near term.

Nice to know there are still companies where the customer comes first.

aroc3435

[JustJazzmom]

Several years ago we went to order from Wayfair a Kohler toilet in the cashmere color for a remodel of a bathroom. Ordinarily we would have used a local plumbing supply company but there was a 2 month wait for this color item which would have delayed the remodeling project. 

Anyway, the toilet arrived & the tank was intact but the toilet was smashed. I got on the phone with them & they sent out immediately the replacement toilet. We got it in 2 days! 

[DbinMD]

I have been ordering from Wayfair for about 2 years.. I have never had to return anything.

Its nice to hear that if I had a problem, it would be taken care of.. It sure is refreshing.

[qvcfreak]

I’ve never had to return anything. I’ve only purchased bedding and curtains because I was afraid of what would happen if I received something damaged. I am very glad to hear they stand by their items and their customers. 

[Catch71]

Sounds like their cs is good but so many report that things come damaged.  Its nice they take care of the issues, but why so many issues with things arriving damaged?  When I check out their website I always read reviews and it seems there are a lot of things that arrive damaged.  Makes me question the quality.

I ordered 2 area rugs, one was perfect, the other keeps shedding like crazy.  Nice thick rug, colors are just as pictured, but the fuzzy shedding is not going away and its been over 6 months.  Fills my dyson cup with fuzz every time I vacume.

[speedy girl]

Thank you for this post about Wayfair. I have been deciding if I should order a nice TV stand from them that I have been looking at. Since it's a large piece of furniture I was nervous about ordering but not so much anymore, since all the good luck everyone has had with them. 

[beckyb1012]

So far I have only ordered one item from them back in Sept. for my Granddaughter's Christmas gift.  A lavender vanity table with stool.  We did not put it together until a couple days before and it is the cutest most adorable gift that she can grow with over the next several years.  Barely came out of her room all Christmas Day except to show us the mountain of make-up she kept adding to her 5 year old face. 

When I ordered it from Wayfair it was delivered to in LESS than 48 hours.  I was shocked how quickly.

[Lindsays Grandma]

I happen to be looking to buy an accent chair for my bedroom, and Wayfair is one of the stores I'm looking at.  Of course my main concern is the comfort of the chair.  Having read so many reviews about how uncomfortable some chairs are I have become hesitant.

After reading all your posts I feel more confident about Wayfair.  It makes me feel that returning an item will be a breeze with them.   

[chiclet]

I bought a couple of nightstands and was shocked at how fast they came.  No problems at all.  However, my husband found me a vanity on line at Wayfair and we were going to order and I decided to see if the same item was on Amazon.  It was and was 200.00 cheaper.  So as good as they are check out prices.