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07-27-2016 11:33 AM
Happy with the products but the moisturizer pump doesn't work. Now I have to send.everything back for a replacement. Has anyone else had this problem?
07-27-2016 12:02 PM
No problem with either of my pumps.
07-27-2016 12:09 PM
07-27-2016 12:10 PM
@ANewHue wrote:Happy with the products but the moisturizer pump doesn't work. Now I have to send.everything back for a replacement. Has anyone else had this problem?
No. I have that moisturizer (not from the TSV set), and mine has never had an issue.
07-27-2016 12:19 PM
It worked once. Primed it for days to no avail. Thanks ladies.
07-27-2016 12:32 PM - edited 07-27-2016 12:33 PM
Hi @ANewHue I am so sorry this happened. Please send your Q Account number and order number to QVCSocialTeam@qvc.com and we will do our best to help.
07-27-2016 01:12 PM
yes... only for me its the serum pump..I asked if I could return just that one product...got a lovely email from customer service saying NO. I have to return the entire kit. what a waste.
07-27-2016 05:04 PM
All of mine work just fine. So sorry you got a defective one.
07-27-2016 05:23 PM - edited 07-27-2016 05:24 PM
When I opened my box, the pump on the moisturizer was off the bottle. I put it on, and it has worked fine.
07-27-2016 09:32 PM
@Alice-QVC wrote:Hi @ANewHue I am so sorry this happened. Please send your Q Account number and order number to QVCSocialTeam@qvc.com and we will do our best to help.
@Alice-QVC. Thanks . I have great news to report, a friend fixed it and it's finally working. Thanks again.
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