Fitbit replacement offer

Abrowneyegirl · ‎03-15-2010

I have a Fitbit Blaze and after about 6 months it stopped working. Literally- working one minute, black screen the next.

CS could not solve the problem so they offered to replace it. In the email they sent I have 2 options

1- replacement

2- 50% off another Fitbit

I thought this is a new option, hmmmm...... a way to get me to spend more $$$ but perhaps this could prompt me to buy the new Versa model........

Great marketing! THEN I realized reading the fine print that the 50% off deal is only good on the very old Fitbit models ???!!!!! You know the ones you can buy at TJMaxx for $20

I am really surprised by this.

hopi · ‎03-09-2010

@Abrowneyegirl wrote:
I have a Fitbit Blaze and after about 6 months it stopped working. Literally- working one minute, black screen the next.
CS could not solve the problem so they offered to replace it. In the email they sent I have 2 options
1- replacement
2- 50% off another Fitbit

I thought this is a new option, hmmmm...... a way to get me to spend more $$$ but perhaps this could prompt me to buy the new Versa model........
Great marketing! THEN I realized reading the fine print that the 50% off deal is only good on the very old Fitbit models ???!!!!! You know the ones you can buy at TJMaxx for $20
I am really surprised by this.

My offer was only 25% because it was 13 months old. Past warranty so no replacement . It still was working just was having glitches. Would have loved 25% off the Versa. Totally get it.