WEN

[w84WEN]

Did anyone else get the email that their Wen auto-delivery gallon was cancelled? I ordered the Summer Mango Coconut on auto-ship anticipating that second one as a Christmas gift. Why does the Q push these options if they cannot fulfill them? I would've gladly ordered two single shipments had I have known.

[kitcat51]

Blame Wen not Q...Q offers what Wen promises to supply to customers.

[Venezia]

I just went to the WEN website and found  you now have to log in to even browse the products.  What's up with that?  I don't know of any other company that makes you register and sign in before you can shop.

[geezerette]

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@Venezia wrote:

I just went to the WEN website and found  you now have to log in to even browse the products.  What's up with that?  I don't know of any other company that makes you register and sign in before you can shop.

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@Venezia 

That's odd.  I can browse the products without registering or logging in.

[quadmimi]

No issues getting on the new Wen website...It's wonderful!

Also the Q does control the auto ships, it has happened before..very frustrating, it happens with other auto ships here also..

[geezerette]

I got both my second gallon auto-deliveries.  One was a seasonal (not summer).

I had read that several others had their seasonal a-d's cancelled, although I don't think they were the gallons.  And that was QVC's fault, as Chaz explained on his social media.

[RespectLife]

Aww, that's a shame!  I'm so sorry to hear of AD cancellations!

@geezerette 

Why was it Q fault, what did Chaz say?

(I don't do Social Media except this)

[geezerette]

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@RespectLife wrote:

Aww, that's a shame!  I'm so sorry to hear of AD cancellations!

@geezerette 

Why was it Q fault, what did Chaz say?

(I don't do Social Media except this)

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@RespectLife 

Quite honestly it was a while ago, during the summer or fall I think, and I don't remember the details.  Something to the effect that the Q has to give WEN a purchase order a certain amount of time before WEN can ship their products to QVC.  He reminded them a few times, but they didn't get the orders in on time.  There was more to it after that that I can't remember.  I think some people's orders were delayed and others were outright canceled.

Maybe someone that has a better memory than I do can fill in the blanks!🤷‍♀️

[riley1]

@Venezia - I was just on the new Wen site - you do not have to log in to browse. 

[riley1]

@kitcat51 - actually Q controls this. They are supposed to give Wen a tally of products ordered. And, what makes it bad is when people decide to change the scent for their second shipment - it isn't allowed but does happen.