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Honored Contributor
Posts: 8,970
Registered: ‎03-10-2010
Accepted Solution

Problem ordering yesterday's TSV (Energizer Solar Lights)

Did anyone try ordering last night during Jill's show? I tried, and got the message (paraphrasing) that "The order site was down, and your order would be prossessed ASAP".

 

WELL, it wasn't. My color choice is sold out, no order has been placed, no notification by customer service.

 

Not happy, but waiting for an explanation before I vent.

 

Hope those of you who WERE able to order are happy with your purchase.

Honored Contributor
Posts: 8,970
Registered: ‎03-10-2010

Re: Problem ordering yesterday's TSV (Energizer Solar Lights)

OK, I will be calling Customer Service today, but NOBODY besides me got the notice on my screen that my order would be processed and I'd be notified when that occurred?

 

Neither happened?

 

Since there is now a waitlist, I'll try again, after calling to be sure I WILL be offered the TSV price.

 

We'll see............

QVC Customer Care
Posts: 2,960
Registered: ‎06-14-2015

Re: Problem ordering yesterday's TSV (Energizer Solar Lights)

[ Edited ]

@violann

I am sorry any inconvenience caused when attempting to order the Energizer Solar lights. If you would like to send me an email to QVCSocialTeam@qvc.com I would be happy to get you on the waitlist at the TSV price and credit arrangements. 

Beth QVC

P.S. copper, red and tourquioise are available now....

Honored Contributor
Posts: 8,970
Registered: ‎03-10-2010

Re: Problem ordering yesterday's TSV (Energizer Solar Lights)

Many thanks to Beth for taking care of my problem.

 

The QVC I know and love!

Frequent Contributor
Posts: 149
Registered: ‎03-31-2010

Re: Problem ordering yesterday's TSV (Energizer Solar Lights)

i just want to say I just contacted Beth concerning a question I had about these lights. I was hoping they would bring them back in the Bronze or the Gunmetal. Beth is AMAZING. She got back to me within 10 minutes and answered my question.

 

She is terrific and is there for all of us. Kudos to Beth and THANK YOU!