Re: My TracFone experience

Gogos · ‎11-16-2010

@Mominohio wrote:
I noticed TracFone is the TSV again. We purchased during the last TSV (which seems like it was just weeks ago), and I have to say, we were less than impressed (and that is being very kind).

The phones would not charge completely.
Their customer service appears to be overseas, and the language barrier was horrible to deal with.
They promise you can keep your number, but TracFone couldn't make that work for us.

We ended up returning and staying with Verizon. It was way too much trouble trying to make it work with TracFone. The worst part was the customer service. Never again.

We agree. We bought the last TSV. We had older tracfones. Mine transfer and my husbands wouldn't. We returned his phone and they shut down the one he was using. The confiscated his service days and his minutes. He said next time it's iPhone. How QVC can continue to tout this phone is beyond me. Doesn't QVC have integrity standards anymore?

Venezia · ‎03-09-2010

@Gogos wrote:
@Mominohio wrote:
I noticed TracFone is the TSV again. We purchased during the last TSV (which seems like it was just weeks ago), and I have to say, we were less than impressed (and that is being very kind).

The phones would not charge completely.
Their customer service appears to be overseas, and the language barrier was horrible to deal with.
They promise you can keep your number, but TracFone couldn't make that work for us.

We ended up returning and staying with Verizon. It was way too much trouble trying to make it work with TracFone. The worst part was the customer service. Never again.
We agree. We bought the last TSV. We had older tracfones. Mine transfer and my husbands wouldn't. We returned his phone and they shut down the one he was using. The confiscated his service days and his minutes. He said next time it's iPhone. How QVC can continue to tout this phone is beyond me. Doesn't QVC have integrity standards anymore?

The only reason they shut down "older phones" was because they were 2G and that is no longer supported. Tracfone offered free upgraded phones to anyone who had an older phone that would no longer work. (Only 3G and 4G phones do now.)

If you didn't take advantage of that, of course the older phone would no longer work. If you had, before the service days ran out, your existing service and minutes would've transferred.

I don't know why you insist on blaming QVC for something that is nothing to do with them. Technology moves on and no company (Tracfone or any other) can continue supporting old technology. JMHO.

(ETA: Not even Apple would support old, outdated iPhones.)

"" A little learning is a dangerous thing."-Alexander Pope

Venezia · ‎03-09-2010

@Gogos - From Tracfone's own website:

2G Migration Eligibility

PHASING OUT 2G NETWORKS

In order to prepare for new cellular technologies, our network partners are beginning the process of phasing out their 2G coverage. Due to this, TracFone, SafeLink, Net10 and Straight Talk will no longer be able to provide coverage for customers using 2G phones. You may begin having service interruptions in the near future, particularly if you travel, as certain areas are being impacted earlier than others.

If you have a 2G phone, your phone will stop working entirely – and you will need to replace it. Do it now to avoid any service interruptions.

To verify if you have a 2G phone, and to see your offers, please enter your phone number and the last 4 digits of your Serial Number below. If you need assistance, please call 1-866-667-6437.

Phone Number:

Help

AND

Last Four of Serial Number:

"" A little learning is a dangerous thing."-Alexander Pope

Shorty2U · ‎03-09-2010

I love my tracfone. I think Im ordering this one because its a bit larger. I did have trouble when i had to call them upon set up (because of the language barrier), but I did mess up following directions. So I hope this one goes through with no issues.

Also my data amount didnt register when I added a card last time on my current cellphone but then it went up again the next day.

So anyway I have been pleased over all. I am now able to do snapchat, instagram and all the cool stuff with my grandkids (who think its cool I do these things..lol.) And I still have thousands of talk, thousands of text, thousands of data on that phone. Now when home I do use my laptop. but I am still able to go on the internet while out and never ran out of data, never ran out of text, never ran out of talk. IMO its a DEAL compared to those over priced cell plans my adult children and my grandchildren have!

And in the end, the love you take is equal to the love you make~ The Beatles

Gogos · ‎11-16-2010

@Venezia wrote:
@Gogos wrote:
@Mominohio wrote:
I noticed TracFone is the TSV again. We purchased during the last TSV (which seems like it was just weeks ago), and I have to say, we were less than impressed (and that is being very kind).

The phones would not charge completely.
Their customer service appears to be overseas, and the language barrier was horrible to deal with.
They promise you can keep your number, but TracFone couldn't make that work for us.

We ended up returning and staying with Verizon. It was way too much trouble trying to make it work with TracFone. The worst part was the customer service. Never again.
We agree. We bought the last TSV. We had older tracfones. Mine transfer and my husbands wouldn't. We returned his phone and they shut down the one he was using. The confiscated his service days and his minutes. He said next time it's iPhone. How QVC can continue to tout this phone is beyond me. Doesn't QVC have integrity standards anymore?
The only reason they shut down "older phones" was because they were 2G and that is no longer supported. Tracfone offered free upgraded phones to anyone who had an older phone that would no longer work. (Only 3G and 4G phones do now.)

If you didn't take advantage of that, of course the older phone would no longer work. If you had, before the service days ran out, your existing service and minutes would've transferred.

I don't know why you insist on blaming QVC for something that is nothing to do with them. Technology moves on and no company (Tracfone or any other) can continue supporting old technology. JMHO.

(ETA: Not even Apple would support old, outdated iPhones.)

No his active phone was a 3G phone. They shut his active phone down after we said we wanted to keep it because the Premier would not accept his phone number. QVC has the liability of using vendors who do what they say during their presentations. Tracfone does not. Tracfone will become an albatross around their neck if they don't get this company under control.

Gogos · ‎11-16-2010

@GCR18 wrote:
Sorry it didn't work. The only activation problems I had were because I didn't follow the directions. I've called tracfone a number of times and had my issue resilolved quickly. Between my mother and I, I've activated 10 phones and transferred phone numbers.

I'm glad yours worked too but Tracfone will not honor if you send a phone back and make sure that your previous Tracfone stays active and operating with the service date and minutes still left on your phone if you need to send a phone back to QVC for ANY circumstances, including defective.

CalMom · ‎04-30-2013

It' interesting that no one from QVC Customer Service has responded.

@QVCCustomerService

I have Sprint, I probably pay too much. But I have 5 phones, free cell to cell unlimited with any carrier, first incoming 2 minutes for free, 1500 or 1800 minutes (cell to landline or landline to cell) these minutes cannot carry forward but are never used up, unlimited data, unlimited texting, monthly insurance fees. We got the phones in Sept 2014. I am waiting to get new phones. We have usually upgraded every 2 years but this year it will be longer. We have 2 iphones and 3 Samsung phones. I buy the phones outright because it is cheaper than renting and sell them back to Sprint. Around $298 monthly. Ridiculous? About $60 a month per phone.

software · ‎06-08-2016

I had a Samsung Galaxy S3 and transferred my number to the Tracfone. That LG screen is outstanding & I thought the Samsung couldn't be beat! My Samsung was about 4 years old so time marches on.

@Shorty2U wrote:
I love my tracfone. I think Im ordering this one because its a bit larger. I did have trouble when i had to call them upon set up (because of the language barrier), but I did mess up following directions. So I hope this one goes through with no issues.

Also my data amount didnt register when I added a card last time on my current cellphone but then it went up again the next day.

So anyway I have been pleased over all. I am now able to do snapchat, instagram and all the cool stuff with my grandkids (who think its cool I do these things..lol.) And I still have thousands of talk, thousands of text, thousands of data on that phone. Now when home I do use my laptop. but I am still able to go on the internet while out and never ran out of data, never ran out of text, never ran out of talk. IMO its a DEAL compared to those over priced cell plans my adult children and my grandchildren have!