Suggestion Box

[HeidiB]

I ordered an item Thursday evening (July 2).  The next morning it had free shipping.  I tried calling customer service Friday morning (July 3) because I wanted to cancel or get my shipping cost back.

I waited on hold over 45 minutes before having to hang up since I had to go to work. I clicked online to cancel the order and went to work.

While on my lunch break, I noticed it said attempting to cancel.  I tried calling CS again. Long hold, had to go back to work, no answer. Another 20 minutes of my time wasted.

Last night (July 3) I placed the order with free shipping actually thinking my order I canceled would really cancel. I got an email stating they would attempt to cancel the order. 

This morning, it still says the same thing.  So, I stupidly tried calling customer service this morning (July 4).  I only had to wait on hold 17 minutes this time.  I was told the first item would most likely ship as will the second item.  The CS said I should have kept calling back, Q would have given me my shipping cost back on the first item. I asked her to do that for me now, but she said she couldn't.  I asked why and she her system wouldn't allow it. Makes no sense. I guess my time waiting on hold over and over means nothing. I have a job. I have a family and a life. I can't wait on hold with  no answer. 

Estimated delivery date on my item?  July 16th.  I mean, really, how hard would it be to cancel an order that hasn't shipped.  All they have to do is print the label and slap it on the box that is already in the warehouse. Cancel the order, it should take the label out of the system. It really can't be that difficult. 

Q needs more customer service people. Q should have an online customer service chatting system or something.  I wasted well over an hour on hold with three phone calls only to be told my order from July 2 and July 3 can't be canceled, but won't be here until July 16.  This is ridiculous. 

I really like Q, but something needs to change. 

[insomniac2]

The OP had an excellent reason for wanting to update her order.

However, I have no patience for people who continually place orders, only to cancel them. I have never cancelled an order.

[Memebell]

I figure they did it to lock in the orders ASAP so we can't cancel.   They know we are more likely to keep it and less likely to take the trouble to send something back.  

[GoneButNotForgotten]

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@GenXmuse wrote:

i agree. That's the least they could do. 

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And that IS what they do.

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[Lali1]

I don't think it is anything but a way to make sure you don't cancel. Just my opinion. I know I have ordered things in the past because the host would say these are going to sell out in this color. Later I changed my mind and canceled. Then all of the sudden things went right to processing. I'm sure others have done the same and to avoid the lost revune they put things directly into processing. That and the slow shipping should make me stop ordering but I despise shopping at brick and mortar stores. At least here I know my size. 

[RobertaT]

Yes, please allow more time to cancel an order. At least 3 times this year alone, my iPad didn't show that the order went through (could have been a qvc issue) and immediately after, I ordered it, then later on, there was a double order. Even when I called customer service, they could plainly see it was a duplicate order but couldn't cancel.  So I had to wait until one of the 2 items came to me and then send it back.  And pay for mistake by return shipping for one of the duplicates. Fix this please!