Suggestion Box

[mimers]

just suggesting now!  when the host is on the phone with a customer, instead of obviously rushing off the phone mid thought that the customer thinks that maybe your back teeth were a floatin, how about saying...."well ruth I sure am enjoyin speakin with you but my producer is a waavn away at me that my times up'........you know....... "blame in on me" mom or dad would say to us when we were young and needed a way out, maybe patrons of QVC would feel that on that final note, the goodbye had ended alittle calmer and that the host really DID want to keep speaking with me but the good ol' producer was a yellin! just a suggestion.......

[GSPgirl]

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@mimers wrote:

just suggesting now!  when the host is on the phone with a customer, instead of obviously rushing off the phone mid thought that the customer thinks that maybe your back teeth were a floatin, how about saying...."well ruth I sure am enjoyin speakin with you but my producer is a waavn away at me that my times up'........you know....... "blame in on me" mom or dad would say to us when we were young and needed a way out, maybe patrons of QVC would feel that on that final note, the goodbye had ended alittle calmer and that the host really DID want to keep speaking with me but the good ol' producer was a yellin! just a suggestion.......

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Huh?

[ChynnaBlue]

We're all adults and I see no need to use an excuse to hang up on a caller. Anyone speaking to a host on air should be able to understand that the host will need to hang up - we all see how it works.

[Gram W]

I think the CS  rep who originally asked if the customer would like to talk on air should at that time ask the caller to keep the chat brief and simple and turn down their tv while talking.  Also part of the blame goes to the host and designer.  Often they talk at the same time.  There is usually no need to ask the customers so many questions about their purchase.  In most cases they just want to talk to the designer.  I don't know of anyone who pays attention to the endorsement.  I have noticed that when a customer has a question about the product and it is not praise  they can rush them off the air.

[GCR18]

I've heard hosts say they have to go. The callers should know it's going to be a quick call.

[Caaareful Shopper]

@mimers I would not encourage [more] games played during a sales presentation.  IMO, there is no need for this ruse; the hosts should be trained sufficiently in how to handle ending customer calls. Some do it much better than others, but that doesn't mean they should all start using a ploy, which will become obvious after the first couple of instances.

[Kachina624]

At HSN they rarely tell the caller good-bye or dismiss her in any way.  They just move on and presumably the caller fades away.  I just wonder if any staff person thanks the person for calling or says anything to let her know the call is over.  Seems very abrupt and rude.

[mimers]

yes i find that very abrupt and rude also and i certainly wouldn"t do business with a company, store or person for that matter who was disrespecful to the ones keeping them in business.  I have never seen HSN  and am sure glad I havent.  I hold QVC to higher standards..........somewhere way back, gosh it must have been 1970, and i remember hearing my grandmother say to a rude salesperson ....don:t bite the hand that feeds you! One for grandma!

[mimers]

Good point, as i'm watching more there are more hosts that are kind and end their calls sincerly, just a handful that make my head spin because its said so fast or so lowtoned you dont know if they said goodbye. you are so right,and I agree, a few bad apples shouldnt spoil the whole bunch.

[mimers]

good point,  we are all adults here therefore they like us should know the proper phone ettiquette especially with millions of viewers and perspecive buyers watching, we all know how to be gracious in a quick way.