Re: Shipping employees

vsm · ‎05-08-2010

@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

So you're willing to pay more for shipping? Because it's not QVC that will foot the bill -- it's the customer.

DA D · ‎04-04-2021

The Linea items I ordered have been in stock for some time. They has been processing for 9 to 10 days. If they don't have items in stock they usually say it is a delayed shipment. After 10 days you should be able to cancel!

DA D · ‎04-04-2021

If it takes 10 or more days to ship you should be able to cancel orders. If they tell you something won't ship outil a certain date that's different. For a short period of time I received items right away. Now it's taking forever!

deeva · ‎03-09-2010

Shipping with QVC seems to be hit or miss. I've ordered items and had them delivered in four days. Others like the Northern Nights TSV from May 20, was an advanced order.

This item was to ship on June 25, just found out by call cs, that the new ship date is July 6.
Why can't QVC notify customers of future delays? Lousy customer service.

77yangya · ‎06-21-2011

@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.

The problem is that NOW the shipping is on you and me. If you go with the 3.50 method you will have to baby sit your orders. By that I mean weeks can go by and you will be wondering.....hmmmm....did I order something? Where is it? I know because I went through it. Other merchants are not like this. Anyway, we get to choose our own method. The 3.50 one is the defaulted one. That one has LOW priority. The second one is UPS all the way and it HAS priority. A lot on here do not like to know that but it's just IS. I want to get certain stuff on the Q so I'm willing to pay for the extra shipping. Yes, it will cost a few more dollars but you get it in a decent amount of time and you don't have to baby sit it. To me, it's worth it.

77yangya · ‎06-21-2011

@Kachina624 wrote:
@Katcat1 Well, I guess you've straightened out the HR department of a major corporation. Too bad only us customers will see it. Perhaps you should share your thoughts here:

Mike.George@qvc.com

I don't need to communicate with this person. It is up to us to decide with shipping method to use. It's as simple as that. If you want to roll the dice and use the 3.50 one well, good luck. If you use the second choice and yes, you have to pay a few more dollars, I am willing, you get it UPS all the way. It HAS priority. THIS is the issue. the 3.50 has LOW priority. No great mystery.

FS74 · ‎01-31-2016

@77yangya wrote:
@Katcat1 wrote:
Maybe the Q needs to raise the hourly rate a little. Q, you need to get and keep shipping employees. It seems to be a weak area for you and shipping is so important. I know, personally, I get tired of wating for my package to arrive. Also, a strong shipping manager to manage the shipping dept.
The problem is that NOW the shipping is on you and me. If you go with the 3.50 method you will have to baby sit your orders. By that I mean weeks can go by and you will be wondering.....hmmmm....did I order something? Where is it? I know because I went through it. Other merchants are not like this. Anyway, we get to choose our own method. The 3.50 one is the defaulted one. That one has LOW priority. The second one is UPS all the way and it HAS priority. A lot on here do not like to know that but it's just IS. I want to get certain stuff on the Q so I'm willing to pay for the extra shipping. Yes, it will cost a few more dollars but you get it in a decent amount of time and you don't have to baby sit it. To me, it's worth it.

Sounds like a good idea, but I don't think one would want 8.50 tagged on each item ordered. The current charge for each item is bad enough, but if it was a large order and there was one 8.50 shipping charge, that is a different story.

RespectLife · ‎02-27-2012

Upgraded shipping is NOT just a few more dollars!

I am not willing to spend over $8 or more PER ITEM to change to the next level.

Besides, you still have to wait for QVC to process or prepare your order.

There is nothing QVC sells that is life sustaining.

There is nothing QVC sells that is critical to any of us.

I'll pay $3.50 and just be patient or get it elsewhere if need be.

CalminHeart · ‎03-09-2010

@Mistreatedbycs wrote:
@Katcat1

I don't believe a wage increase should or make them work faster and I doubt the Qs expediting department isn't sitting on the phones waiting for their merchandise to get to the warehouse.

It's China, it's the ships (only send full containers), it's the inspection at the docks, it's finding trucks and drivers to transport the merchandise. The entire supply chain has been disrupted and to make it whole again is stressing a lot of people out.

Yes, the supply chain has been greatly disrupted.

Money and respect are great motivators. Big business pays as little as possible these days for shipping, mail, cashier, grocery clerk, retail, etc, and puts excessive demands on employees. Then they wonder why they can't get or keep good employees. I was in a position to know motives and so-called logic of a huge international corporation for decades so I know what their intentions are.

Example. The company I work for just sold off two of their business lines. They fired nearly 800 employees, many who have been there for 20-40 years. They just announced that the savings will go to shareholders, not even pennies to make it a better place for employees to work. Employees are always last on their list of priorities. I'm sure the executives who have been gifted tens of millions of shares over the years will appreciate another perk.

tiny 2 · ‎03-10-2010

@Katcat1 @CalminHeart @RespectLife @FS74 @77yangya @Kachina624 @deeva

There are rights that the customer has regarding shipping and there are right that the Companies have. This is from the FTC and there is more for you to read at the website regarding the point that some situations should be reported.

It may make it easier if you know what to expect and what your rights are.

I did not get all the details about receiving products that you did not order. You may keep them, you do not have to return them and the company cannot force you to pay for the item. It is a gift. This is stated on the website. This is the law.

From the FTC website but there is more there to read

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws protect you.

Your Rights When You Shop By Mail, Online, or By Phone

The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says:

Sellers have to ship your order within the time they (or their ads) say — that goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order.
If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund.
If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

The chart below details how the Rule works. But first things first: Contact the seller. Most businesses will work with you to resolve the problem and keep you as a customer.

In a Nutshell: The Mail, Internet, or Telephone Order Merchandise Rule