Suggestion Box

[evergreen]

I wish there was some way to check on an order for a different size.  There should be some information available to see if the replacement order is being prepared.  I feel like I'm sitting in limbo with no idea if I should look for another pair of shoes elsewhere. It shows that the order was returned and that's all.

[Magny]

I’m in the same situation.  I wait about 5 or 6 days, & then I email:

    QVC social team @QVC.com - they are very helpful, but QVC has apparently no interest in our getting exchanges in good time, unlike HSN!

[Kachina624]

QVC's exchange program is an awkward, unworkable mess that need a re-do by management.  There's got to be a better way. 

[depglass]

I usually just return and order the correct size and save myself that anxiety.

[RealtyGal2]

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@evergreen wrote:

I wish there was some way to check on an order for a different size.  There should be some information available to see if the replacement order is being prepared.  I feel like I'm sitting in limbo with no idea if I should look for another pair of shoes elsewhere. It shows that the order was returned and that's all.

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This is a big problem. I have sent items on 2 occasions  for exchange and even though the exchange size and color was in stock, my original item was returned and I was refundedb but there was no exchange even attempted on the part of QVC. Now I just order the new item that is in stock and return the item I have. I have to pay double the shipping and handling, but at least I get the item I want.

[Kachina624]

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@depglass wrote:

I usually just return and order the correct size and save myself that anxiety.

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If I really, really want something, that's what I do also.  Chances are, it'll be sold out otherwise by the time they get around to it. 

[San Antonio Gal]

Same here.  If I really want something, the only way to make sure is to do another purchase.  Their exchange system doesn't work worth a darn.

[Nataliesgramma]

I had no luck either with exchanges....