Return not being acknowledged.

fairymom · ‎10-11-2013

I returned 2 Jai items in the same package about 3 weeks ago. One item I requested an exchange on size but was issued a return credit on instead. Item is still available in size I requested. The other item was purchased on 12 month special financing and still has not been credited or shown as returned. I have emailed customer service and just received an automatic reply that it would be looked into?? This is a $500 item and I want to know if it is being handled. Please help.

Love my grandkids · ‎11-24-2013

@fairymom It might be better to cut and paste this as a new thread under Customer Care. Hope this helps.

Beth-QVC · ‎06-14-2015

@fairymom

I will check it out and send you an email directly.

Beth QVC

depglass · ‎03-10-2010

I NEVER combine returns. And with a $500.00 item? They might suspect fraud. It's just not worth the aggravation. You are paying for both returns anyway, use two envelopes. Good luck to you.

Teddixat · ‎10-04-2010

&Fairymom. Q’s handling of refunds, returns and d changes leaves a lot to be desired. I have given up requesting exchanges be a use on only one occasion did they actually see it through. Most of the time they issue a refund even though the item is still in stock. Their processing of returns is abominable. Contrast that with HSN who ships immediately and it arrives in 3 days and the same with returns. I don’t know what their problem is but they have a problem