My worst fears have been realized. While I have gotten use to QVC's recent website changes, I still don't see that as an improvement and if I wasn't a long time shopper would have difficulty finding what I needed.
At work, when we are discussing a project, we ask teh question - what problem are we trying to solve? That is what I would like the QVC Community web designers to answer. Now improvements for users who have complained about the forums not working correctly for their device, Ipad, etc, I'm all for that. But this is something I will never get used to.
And here are the main reasons:
1. Maybe I'm old fashioned, but I like to read from the top down. That is how I was taught in school, meaning as each person replies to the original post, their replies are place AFTER the one before it. So most current will be the last reply. I know Facebook uses this, probably other social media but I find it very difficult to follow a conversation. What is so wrong in posting replies in the order they were written? You can always go to the last page to see the most current .
2. Before, without going into a thread, I could see who started the topic, the date and time they started it, how many replies, and the date and time of who last replied. Now, while you provide who started the thread, you don't provide when. On other sites, I have opened up 6 month old threads because I can't tell without opening
it, how old it is. And second, please don't make me look at my watch to determine how what time "2 hrs ago" is. Or the day yesterday was. Give me the date and time.
3. I'm assuming the sub forums will be restored at some point. I also can't find 2 new threads I started yesterday in anticipation of the "improvements".
4. If QVC feels there is a need to Community Forum improvements, I would have expected QVC to have performed some UAT (User Acceptance Testing) with actual forum users. As a project manager that is what my team does. Especially since this area have no bearing on shopping, would you need test out these changes and ask for feedback in an area that is separate from shopping and used by thousands? At the least, you should have had the curtesy to put up sample screens so we could provide input before you put this into production.
I am very sad that what I felt, wasn''t broken, and worked perfectly well, QVC decided to "improve". I will be visting the forums less frequently I'm afriad due to these changes. My life is stressful enough without having to deal with these changes that don't suit how I use and read forums.
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