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Honored Contributor
RespectLife
Posts: 16,483
Registered: ‎02-27-2012

Re: Easy returns/ Free exchanges ??!

‎04-06-2021 11:00 AM

@GNB1965 

 

You NEVER have to pay return shipping (label fee) when you receive the wrong item, damaged or defective items.  You ALSO should receive a FULL credit including the original shipping.

 

If this happened to you, IT WAS A MISTAKE.

 

Contact the moderators with your order info and they will get it straightened out.

 

 

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Honored Contributor
Kachina624
Posts: 78,204
Registered: ‎03-10-2010

Re: Easy returns/ Free exchanges ??!

‎04-06-2021 12:00 PM

@GNB1965    If they sent you the wrong item, you should never be charged return shipping to send it back.  Contact the mods at QVCSocialTeam@QVC.com, including the order number for refunds. 

New Mexico☀️Land Of Enchantment
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Respected Contributor
Another new name Sue
Posts: 4,040
Registered: ‎03-11-2010

Re: Easy returns/ Free exchanges ??!

‎04-06-2021 12:37 PM

Can you imagine the abuse if all returns were free?  

 

 

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Esteemed Contributor
skatting44
Posts: 7,535
Registered: ‎07-26-2019

Re: Easy returns/ Free exchanges ??!

[ Edited ]

‎04-06-2021 03:40 PM - edited ‎04-06-2021 03:42 PM


This subject  is  always  a can of worms and ends in the original poster being  highly criticized  for their opinion , viewpoint and criticism.

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Occasional Visitor
lmc1954
Posts: 1
Registered: ‎07-18-2020

Re: Easy returns/ Free exchanges ??!

‎07-09-2021 01:57 PM

Has the QVC Easy Returns gone away? I just tried using it and it did not go to the page..

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Valued Contributor
debfau
Posts: 843
Registered: ‎03-25-2010

Re: Easy returns/ Free exchanges ??!

‎07-09-2021 02:14 PM

I much prefer HSN's method for exchanges - you go online and click "Exchange" and can see if your size is available right then and there and don't have to wait for the item to go back to QVC (2-3 weeks later) and then what you want is no longer available. Also HSN usually has the new size back out to you within 7 - 10 days.

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