Suggestion Box

[Venezia]

@apple1964 - Well, since I'm not the only one who "didn't understand" what you were saying, perhaps you didn't state the issue very clearly?

Not worth discussing though.  You have your opinion, I have mine.

[Beth-QVC]

@photoroe

please send an email to QVCSocialTeam@qvc.com with your phone number and we will assist you...Beth QVC

[Brittany-QVC]

@bebe777 Thanks for tagging!

@photoroe Sorry! I'm not in on Sunday or Monday, so it took me a little while to get back to you. Can you e-mail us at QVCSocialTeam@QVC.com? Then we can forward your request along directly to the department that works with Diamonique. 

Brittany 

[photoroe]

I did email them over a week ago  I have not heard anything back so I'm not sure doing it again will work

[Brittany-QVC]

@photoroe I just received the e-mail that you sent today and I've sent you one back. We need a little more information, hopefully you'll get back to me by the end of my day so that we can see about getting this over to the team that works with out Diamonique repair before I head out! If not, I'll check back with you tomorrow morning. I'm sorry that you didn't receive a reply to your last e-mail. 

Brittany 

[photoroe]

Ok I replied to your email with the order number, Item number and my phone number.  Plus a short description of what has happened so far

[bebe777]

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@photoroe wrote:

Ok I replied to your email with the order number, Item number and my phone number.  Plus a short description of what has happened so far

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@photoroe, I really encourage you to work with @Brittany-QVC on this. 

The QVC moderators are amazingly helpful, and Brittany is aces in my book. She will help see it through with you.

-- bebe

[Brittany-QVC]

@photoroe Okay great, I just wrote you back! I'm heading out for the day shortly, if I don't get back to you today with more information, I'll check on you tomorrow! 

[MacDUFF]

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@photoroe wrote:

@tBrittany-QVC I still haven't heard from QVC in regards to the shipping envelope I need to send my diamonique ring back.  I did email the team but as of yet had no reply.

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@photoroe

@One other thing I noticed in your post...there is a letter "t" after the @ sign and before the "B" in Brittany's name that shouldn't be there.  That's probably why you didn't get her name in a dropdown box or the blue letters.  Hope your issue gets resolved quickly (now that @Brittany-QVC is on the case ).

Have a great evening, photo!