Customer Service- DISAPPOINTING - Page 5

brii · ‎06-20-2010

That's nice you got the issue resolved, @lolakimono

The CS reps should be able to resolve these things without repeated calls by the customer. You shouldn't have to call back until things get worked out. That's good customer service, IMO.

Brittany-QVC · ‎06-14-2015

@lolakimono @photoroe, Yes, absolutely! If you haven't received the envelope, please e-mail us at QVCSocialTeam@QVC.com and we'll pass you along to the team that handles Diamonique repair so that they can assist you!

Brittany

MalteseMomma · ‎03-09-2010

I find that everything the Q sells can be bought so much cheaper on Amazon. Before you buy ,just check out Amazon.com. Their CS is unbeatable !!!! Fast shipping and great prices = no problems

SusieQ_2 · ‎03-27-2012

@Lucylu12 wrote:
I had a similar experience and was told that the 30 days was from the date of the order and she wouldn't adjust it. I emailed back and said you are wrong, it is 30 days from receipt of your order. She apologized and gave me the adjustment. I always call a couple of times or email and always get the help I need. Sometimes Reps. are not as informed as others or just cant be bothered. Always call a second time and you almost always will get the out come that you want. That's my experience anyway.

Is there a written policy regarding the price adjustment time? I looked and was unable to find it. I figured since others are familiar with it I could ask and not have to look any longer!

I did find the return policy and here is an excerpt that addresses the 30 days from time of receipt policy ~

"QVC wants you to be completely satisfied with your purchase. If you're not satisfied with your purchase for any reason, our return policy allows you to send back the merchandise within 30 days of the date you received the package for an exchange or a refund of the purchase price, minus the original shipping and handling and the Q Return Label fee."

I couldn't find anything about the price adjustment policy. TIA!

bebe777 · ‎12-10-2012

@Brittany-QVC wrote:
@lolakimono @photoroe, Yes, absolutely! If you haven't received the envelope, please e-mail us at QVCSocialTeam@QVC.com and we'll pass you along to the team that handles Diamonique repair so that they can assist you!

Brittany

@Brittany-QVC, thank you for being so helpful to all of us. You do an amazing job and I really appreciate it. It makes all the difference!!!

-- bebe

Brittany-QVC · ‎06-14-2015

Thank you @bebe777!!!

Group 5 minus 1 · ‎03-11-2010

One of the many things that confuse me about CS is that they have no way of knowing what LunchTime Specials were 3 or 4 days out. Called about a LTS and was told they had no way of looking these up 2 days before.

photoroe · ‎01-12-2016

I still haven't heard anything from the Diamonique Repair Team. Honestly this has been going on since December. How long does it take to send a repair envelope?. I am tired of all the excuses.

bebe777 · ‎12-10-2012

@photoroe wrote:
I still haven't heard anything from the Diamonique Repair Team. Honestly this has been going on since December. How long does it take to send a repair envelope?. I am tired of all the excuses.

@photoroe, I'm replying to your post a few days later so, hopefully, you've received a response by now.

Just in case you haven't, the best way to touch base with one of the moderators on this board is to send them a notification. -- In this case it would be to @Brittany-QVC.

@You send a notification by typing @ followed by the person's screen name. As you start to type, you will see a grey drop down menu. When you see the person's name on that menu -- as you type out the letters on their name -- then click on their name in the drop down menu... because just typing their name out doesn't always work.

Best of luck!!

-- bebe