Suggestion Box

[lolakimono]

---

@LTT1 wrote:

@lolakimono

I am sorry that you had to go thru all of this... as you know, I have ordered many of these sweatshirts and my bill at QVC needs to be amended after all is said and done.

I am going to ask for credit for the sweatshirts in the purple color as I considered them to be defective, especially for the price.

I am due a credit adjustment for the fact that the item went on sale w/in 30 days after I purchased.

Thanks for sharing... 

---

@LTT1

Better get the credit done today- you have to ask for it!

[Lucylu12]

I had a similar experience and was told that the 30 days was from the date of the order and she wouldn't adjust it. I emailed back and said you are wrong, it is 30 days from receipt of your order. She apologized and gave me the adjustment. I always call a couple of times or email and always get the help I need. Sometimes Reps. are not as informed as others or just cant be bothered. Always call a second time and you almost always will get the out come that you want. That's my experience anyway.

[SeaMaiden]

@lolakimono    that is super! Nice that they corrected everything.

[Venezia]

@I am still oxox - I stand corrected!  Until recently, the items I've purchased have had the option of UPS Ground for $6.95 (or $7.95).  I couldn't see what item you were showing in your post, but I just checked a few of the things I would generally buy and I can see that they've obviously "streamlined" the options.

So, it's standard for the flat rate where they choose the delivery method or a much higher rate for faster shipping.  Better for them, I'm sure; not so good for the customer.

You're right; I'm wrong.  My apologies and I am disappointed that the Q has decided to go in this direction.  Thank you for bringing this to my attention! 

[I am still oxox]

Thank you so much, I am finding their shipping and more annoying, I lve in NY and it used to be over night from their PA wearhouse

---

@Venezia wrote:

@I am still oxox - I stand corrected!  Until recently, the items I've purchased have had the option of UPS Ground for $6.95 (or $7.95).  I couldn't see what item you were showing in your post, but I just checked a few of the things I would generally buy and I can see that they've obviously "streamlined" the options.

So, it's standard for the flat rate where they choose the delivery method or a much higher rate for faster shipping.  Better for them, I'm sure; not so good for the customer.

You're right; I'm wrong.  My apologies and I am disappointed that the Q has decided to go in this direction.  Thank you for bringing this to my attention! 

---

[bebe777]

---

@GingerPeach wrote:

These comments mean a lot coming from you, @lolakimono, because you have shown yourself to be sensible and smart.

It's true - other companies would be more likely to work with you.

If you haven't already, you might try calling back until you reach someone who is more amenable to thinking things through.

I think many of us have experiences in which we've called a few times before we reached someone who would work with the customer.  I once had to call Coldwater Creek three times before I got both the percent off plus the free shipping they were promoting in email at the time.

---

@lolakimono, I've heard a lot of very high praise for you coming from folks like @GingerPeach (see post above) and @icezeus. 

So when you post something like this I sit up and listen. I can't believe that QVC customer service would treat you so poorly. That's just shameful. 

@I really hope that one of the QVC moderators like Kenai or Brittany addresses this. -- I also tried to send Eva ( @Eva-QVC ) a notification about this as well, but the QVC system didn't bring up her name. 

-- bebe

ETA: I should have read some of the posts before replying to it. @Beth-QVC very quickly has responded to lolakimono's post. -- Sorry about that. *s*

[bebe777]

---

@Beth-QVC wrote:

@lolakimono

Please accept our apology for the disappointing customer service you received from our customer services. I am grateful however, that you took the time to post this experience because it is important to us to hear the negative as well as the positive. If you would please send an email to QVCSocialTeam@qvc.com we would like to discuss this in more depth. Thank you again for your time...

Beth QVC

---

@Beth-QVC, thank you for replying to @lolakimono so quickly!!!

-- bebe

[bebe777]

---

@lolakimono wrote:

@I am still oxox

@Venezia

@vickie25

@lucymo

@DJs mom

@Pearlee

@GingerPeach

@SeaMaiden

@bonnielu

@Karnerblue

@qvcaddition

@nyc1

@nomless

I did send an e-mail to QVC Social as @Beth-QVC advised.  I am happy to report that they will adjust the price, as @Brittany-QVC reported to me in the e-mail.  Thanks for your help and maybe those on the thread can get their complaints addressed  as well.

---

@lolakimono, thank you for sharing this update. That's great that Brittany adjusted the price... lol, which is what should have happened in the first place.

Once again, the QVC mods come to the rescue!!! Yay QVC mods!!!

-- bebe

[photoroe]

I have a diamonique ring that the stones turned gray.  I was told by CS that they contacted the corporate office and they would send me an envelope to send it back since it has a life time warranty.  I waited for weeks and everytime I called they send it should get it soon.  I tried calling cs and live chat and got the same answer.  After 6 weeks I contacted CS again and they said I returned the ring before so I couldnt get it replaced.  I said I have the ring and I did not return it and they said too bad.  I guess I can't believe anything they say and I can't believe in lifetime gurantees because that is a lie.  I spend thousands of dollars on QVC but for this reason and the shipping no more!

[lolakimono]

---

@photoroe wrote:

I have a diamonique ring that the stones turned gray.  I was told by CS that they contacted the corporate office and they would send me an envelope to send it back since it has a life time warranty.  I waited for weeks and everytime I called they send it should get it soon.  I tried calling cs and live chat and got the same answer.  After 6 weeks I contacted CS again and they said I returned the ring before so I couldnt get it replaced.  I said I have the ring and I did not return it and they said too bad.  I guess I can't believe anything they say and I can't believe in lifetime gurantees because that is a lie.  I spend thousands of dollars on QVC but for this reason and the shipping no more!

---

@Beth-QVC

@Brittany-QVC

Any help for @photoroe RE Diamonique?