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Occasional Contributor
Posts: 5
Registered: ‎10-08-2017

Cooks Essentials TSV-Respond to coating issues

Many customers have asked on the Q&A if the issue with the coating on the fryer basket that peels off with previous Cooks Essentials air fryers has been fixed and upgraded.   QVC has not responded and Live Chat states that they don’t have that information. Why isn’t QVC providing this very important information to their customers. You are providing very poor customer service as well poor quality control on products you are selling.

Valued Contributor
Posts: 683
Registered: ‎03-09-2010

Re: Cooks Essentials TSV-Respond to coating issues

I'm sure they have the answer, it's just not the answer we need and deserve to hear.  As such, QVC chooses to remain mute and Live Chat claims they don't have the answer.  Like I stated, they have the answer.  Shame on them for not being honest with the customers.   docsgirl

Trusted Contributor
Posts: 1,038
Registered: ‎12-20-2015

Re: Cooks Essentials TSV-Respond to coating issues

I got my CE 3.5 air fryer for Christmas last year. I use it allllll the time. I have no chipping or sticking issues at all.

 

Pretty sure DH ordered me this larger one for this Christmas! 

Occasional Contributor
Posts: 5
Registered: ‎10-08-2017

Re: Cooks Essentials TSV-Respond to coating issues

Thank you for the recommendation.

Trusted Contributor
Posts: 1,911
Registered: ‎11-05-2013

Re: Cooks Essentials TSV-Respond to coating issues

I ordered the TSV in black.  My first Air Fryer.  I hope it lives up to the hype of it.  People DO swear by them.  And Meredith is A PURE JOY TO WATCH.  SHE IS AWESOME WITH HER PRESENTATIONS.  JUST A DOLL !!

Honored Contributor
Posts: 38,292
Registered: ‎03-09-2010

Re: Cooks Essentials TSV-Respond to coating issues

use the item as much as possible during the next few months. you now have until the end of january to return your item. if there are any defects then you will have that extended return policy.

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"I would prefer even to to fail with honor than win by cheating." - Sophocles