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07-31-2020 06:30 PM
I received my order of chicken bites today, there was no dry ice, the chicken was completely thawed. Had to throw out. Will l get a refund ?
07-31-2020 06:37 PM
@Belleey That's gross. I've seen quite a few posts like this in the last couple of months.
Best thing to do is email:
QVCSocialTeam@qvc.com
Give all your info: account number, order number and the problem.
Hope you get a resolution!
07-31-2020 06:40 PM
Thank you for the information, l certainly will follow up.
07-31-2020 06:44 PM
That has happened to me several times.
I just call customer service and they notify the company and they resend whatever it is.
I've never had any trouble getting it resent.
QVC is (was) very good about that. However, there have been so many changes who knows what they'll do now.
07-31-2020 07:44 PM
I have suspended all frozen food deliveries for the summer. Between the temperature outside and the time sitting in a UPS truck and possibly on my doorstep, even dry ice doesn't stand a chance.
07-31-2020 07:49 PM
I am sorry that your chicken bites arrived thawed. I have refunded you $16.66 and cancelled all future easy pays.
Beth QVC
07-31-2020 08:17 PM
Thank you for your follow-up and action. Greatly appreciated.
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