Suggestion Box

[Sunshine Kate]

QVC, please ask your computer programmers to have an option for a customer or customer service to cancel an order.  Most places have this option.

I can understand you not wanting to lose a sale, but get with the times.  We have technology now, it's not like 30+ years ago.  

[I am still oxox]

Doubt it will ever happen 

[Qgirl26]

They give you an option but it's for a VERY short time frame. The minute it goes in processing, you can no longer cancel. I wish they'd give us at least until midnight of the day of the order. 

[We rescue cats]

I have cancelled an order, but as mentioned it is shortly after placing it. Calling in usually accomplishes it. 

[Laura14]

I cancelled an order this week to switch colors within 12 hours and it seems they are still shipping both to me.

In fairness, they did send an email that the vendor may send it anyway and they would let me know. 

They never did let me know, but I see in tracking, both colors have apparently shipped.

If I do get both, I don't have an issue. It's my bad. I was trying to make sure I got free shipping when it price dropped Sunday night.

But now I know, there is really no cancellation. Only a return, if I want to waste my time and money.

Luckily, I have asked maybe 3 times in three decades to cancel an order and once was because I accidentally hit the speed buy button. I've always been able to cancel.

This is the first time they apparently said no or the vendor said no can do and put it on me to return. 

[cjm61]

@Sunshine Kate 

I'm not sure where else you shop but almost every single retailer I shop with online will not let me cancel after submitting order completion. In fact, many clearly state no changes can be made once the order is placed.

My suggestion is to be sure you want the item and at the price indicated BEFORE completing your order. I don't believe it's up to a retailer to accept cancellations for a person that changes their mind especially if there are other possible shoppers that KNOW they wanted the item but missed out. 

[Kachina624]

@Sunshine Kate. Normally you have some time to cancel but in a warehouse that processes thousands of orders, it's impossible to have customized services.  I can't imagine trying to keep up with everyone's whims if cancelation anytime was possible.

Easier on everyone to be certain of your choice when you pull the trigger.

[FranandZoe]

Seems like lately QVC has been allowing more time to cancel - more than 30 seconds lol.

Macy's allows 30 minutes.  I think that's really reasonable.

[Janey2]

Sephora also lets you cancel, as does other places I shop. It is usually a 30 minute window. 

[UpNorthGorgy]

I canceled an order and reordered again it on Free Ship. I received a letter yesterday saying it was sent out anyway and I could return it free of charge? Maybe vamping up CS?

I had a Cashmere scarf  sent from Macys that showed delivered and I did not receive it. I waited another day and called CS.  No questions asked  assumed lost or stolen and a replacement was immediately sent out. The representative thanked me for my customer loyality. 

Macys and Pennys on line has the 30 minute cancelation window and clearly states the policy.