Suggestion Box

[UpNorthGorgy]

Some items are immediately posted and can NOT cancel. It varies?? I was told this by a Q CS supervisor. 

[TheMemphisVette]

delaying processing for folks to cancel means my orders will also be delayed

that does not work for me

[I am still oxox]

Only time recently I was able to cancel is when the item was on back order 

[Tori3569]

Many items ship directly from vendors so cancellations would be an issue.  And as said above, allowing time to cancel would push all orders back.  Not what I want to happen 

[San Antonio Gal]

@Sunshine Kate  - How about just being sure you want to place an order before ordering?  

As others have stated, you have a very short time to cancel an item with the Q.  Maybe 15 minutes.

If you're not sure about an order, don't order it.

[CalminHeart]

Q isn't going to change their systems to allow anything that would help in this case. As companies do, they'll review priorities and this would likely not even make the list.

Very few retailers I shop with allow cancellations after more than a few minutes, if even that. 

[ValuSkr]

I've never thought to cancel an order.  When I place an order, I'm sure I want it.

[loriqvc]

Although some items are stocked in QVC warehouses, the majority of items now ship directly from the vendors. To help ensure that customers' orders are fulfilled, and in as timely a manner as possible, the integration of the QVC and vendor ordering systems essentially locks down an order as soon as it is placed. It has been this way for about a decade now, I'd say.

Depending on the entity fulfilling the order, the customer may have just a few minutes or up to a day or two to cancel, but since there is rarely a way to confirm the source of the shipment, there is no guarantee any order can be changed or canceled after it has been placed. And there is typically nothing any service agent can do to help, as much as they may try, because the systems dictate the order terms.