Shoes

[sherrisuzanne]

On 6/6/2014 krissie622 said:

On 6/6/2014 skuggles said:

That's what I meant in my original post, krissie.

I was hoping you had a plan to make them stop doing it. I wish there was one, because it's horribly unfair, bad business, and frustrating. And at the same time they send out letters to people who return too much.

I am thinking this is a return from someone else? What do you all think?

[Favorite Son]

On 6/6/2014 sherrisuzanne said:

On 6/6/2014 krissie622 said:

On 6/6/2014 skuggles said:

That's what I meant in my original post, krissie.

I was hoping you had a plan to make them stop doing it. I wish there was one, because it's horribly unfair, bad business, and frustrating. And at the same time they send out letters to people who return too much.

I am thinking this is a return from someone else? What do you all think?

Of all the things sh*tty that the Q does, this one makes me the angriest. I loathe this practice of slapping loyal customers on the wrist for returning items when hosts are sitting there exhorting people to buy without worry, since "it can be returned in 30 days."

I don't think there is a single long-term QVC customer (I am not one), who wouldn't agree that the quality of what is sold here has decreased over the years. And I understand, some people might have a compulsion and buy too much but QVC HAS BUTTERED ITS BREAD WITH those people for over twenty years. Now, suddenly, they are to be chastised. If that is the new "lay of the land" here, so to speak, then QVC should be up front about it. Add a link about it on the customer service page - the fact that they analyze their accounts, that they might send a customer a letter if she returns too much, and that if the high returns rate persists that customer's account might be closed. Or, they could do one of their nice little commercials about it (like the ones about Featured Price), to reach the small minority of their customers who don't use the computer.

And yes, a thousand times yes (because that's probably about how often they do it every week), QVC sent out as new, never used, non-defective merchandise something that had been returned to it by a customer, probably with the box on the return receipt check alerting QVC to the fact that the product is defective.

[sherrisuzanne]

On 6/6/2014 Favorite Son said:

On 6/6/2014 sherrisuzanne said:

On 6/6/2014 krissie622 said:

On 6/6/2014 skuggles said:

That's what I meant in my original post, krissie.

I was hoping you had a plan to make them stop doing it. I wish there was one, because it's horribly unfair, bad business, and frustrating. And at the same time they send out letters to people who return too much.

I am thinking this is a return from someone else? What do you all think?

Of all the things sh*tty that the Q does, this one makes me the angriest. I loathe this practice of slapping loyal customers on the wrist for returning items when hosts are sitting there exhorting people to buy without worry, since "it can be returned in 30 days."

I don't think there is a single long-term QVC customer (I am not one), who wouldn't agree that the quality of what is sold here has decreased over the years. And I understand, some people might have a compulsion and buy too much but QVC HAS BUTTERED ITS BREAD WITH those people for over twenty years. Now, suddenly, they are to be chastised. If that is the new "lay of the land" here, so to speak, then QVC should be up front about it. Add a link about it on the customer service page - the fact that they analyze their accounts, that they might send a customer a letter if she returns too much, and that if the high returns rate persists that customer's account might be closed. Or, they could do one of their nice little commercials about it (like the ones about Featured Price), to reach the small minority of their customers who don't use the computer.

And yes, a thousand times yes (because that's probably about how often they do it every week), QVC sent out as new, never used, non-defective merchandise something that had been returned to it by a customer, probably with the box on the return receipt check alerting QVC to the fact that the product is defective.

Yes I agree with you, and I noticed her bag wasn't packed like my bag, which was not wait listed, so very likely someone else's return. THIS IS HORRIBLE!!!! I'm calling Customer Service AGAIN to find out what they intend to do and make sure she does not get another person's defective merchandise! SHAME ON YOU QVC

[krissie622]

Of course it was a return. Every single Roma that was on WL and now isn't is a return. Even if you order one now that was never on WL, you could still receive a return.

In the past 9 months I have receiving the following customer returns:

A pair of EG hoops with 2 HUGE dents in them.

A Dooney Hydrangea bag that came with no wrapping and missing the accessories.

An Oryany Cassie that came unwrapped, un-stuffed and missing it's dust bag.

A clearance B Mak. bag that was just thrown in a box. No wrapping, no stuffing, no dust bag, smelled like perfume and had long hairs tangled in the fringe. The bag itself looked like someone had wadded it up and used it as a pillow.

EACH TIME customer service denied that this was possible, because they don't send out returns. So if they won't admit it, how can it ever be fixed? And these were NOT cheap bags.

Unless I buy "as is", if I order and pay for a NEW item, I expect to receive a NEW item. This seems unethical, actually. I returned all of these items and did not ask for exchanges since they could not assure me that I would receive a new item as replacement, even though they deny that returns are sent back out as new.

Other than the obvious - no wrapping, no stuffing, damage, etc. - you can tell if you are receiving an item that was a customer return, because the bar code tag is different. When QVC repackages and item to send out, they print their own bar code label, and it's different from what the manufacturer puts on the item.

Sherrisuzanne, good luck with the new bag for your daughter. I hope it's perfect and that she loves it.

[sherrisuzanne]

On 6/6/2014 krissie622 said:

Of course it was a return. Every single Roma that was on WL and now isn't is a return. Even if you order one now that was never on WL, you could still receive a return.

In the past 9 months I have receiving the following customer returns:

A pair of EG hoops with 2 HUGE dents in them.

A Dooney Hydrangea bag that came with no wrapping and missing the accessories.

An Oryany Cassie that came unwrapped, un-stuffed and missing it's dust bag.

A clearance B Mak. bag that was just thrown in a box. No wrapping, no stuffing, no dust bag, smelled like perfume and had long hairs tangled in the fringe. The bag itself looked like someone had wadded it up and used it as a pillow.

EACH TIME customer service denied that this was possible, because they don't send out returns. So if they won't admit it, how can it ever be fixed? And these were NOT cheap bags.

Unless I buy "as is", if I order and pay for a NEW item, I expect to receive a NEW item. This seems unethical, actually. I returned all of these items and did not ask for exchanges since they could not assure me that I would receive a new item as replacement, even though they deny that returns are sent back out as new.

Other than the obvious - no wrapping, no stuffing, damage, etc. - you can tell if you are receiving an item that was a customer return, because the bar code tag is different. When QVC repackages and item to send out, they print their own bar code label, and it's different from what the manufacturer puts on the item.

Sherrisuzanne, good luck with the new bag for your daughter. I hope it's perfect and that she loves it.

Good to know Krissie62.....................thank you for opening my eyes even more...........grrrrrrrrrrrrrrr

[millieshops]

Because the people working in the warehouses do not care.

[Lyn08]

I returned the Metallic GILI Roma 2 bag that I originally ordered when it was a TSV, because there were numerous slash marks on the tassel. I then ordered a replacement that was on wait list. A few days after I received an email confirmation that my return was processed, my wait list order shipped.

When I opened the box, I noticed the label on the plastic bag looked different than the labels on the other two bags I kept. The replacement tote had slash marks on some of the tassel strands (approx. 15 strands). It also had a slash mark on the bottom of the bag next to one of the metal feet. I called Customer Service to say I was returning the bag again because it was defective. I only removed the plastic on the tassel, but left the plastic on the handles and strap. I'm not reordering the bag, because I most likely will get someone else's return. Hopefully, my bag will be sent to one of the outlets or sold "as is" at a greatly reduced price.

[champagnepoodle]

paint? What the heck?

[terrier3]

On 6/7/2014 millieshops said:

Because the people working in the warehouses do not care.

Or they think people getting these bags won't care....

And QVC wants to make a profit off of these poorly made bags.

[champagnepoodle]

I have always wondered if the bags that the hosts just throw on the ground when the bag sells out aren't regifted to a customer. YIKES!