Q Talk

[sunshine45]

it will be interesting to see qvcs fourth quarter results from 2015. more details can be found via businesswire.com or on liberty active website.

first quarter 2015

US revenue increased 3% to $1.3 billion in the first quarter. Units sold increased 3%, average selling price per unit increased 1% to $61.75 and returns as a percentage of gross product revenue increased 41 basis points in the quarter. The US experienced growth in all categories except electronics. eCommerce revenue increased 7% to $632 million and grew to 47% from 45% of total US revenue. Adjusted OIBDA increased 2% to $306 million. Adjusted OIBDA margin decreased 26 basis points primarily due to lower shipping and handling revenue and higher personnel costs for severance, merit and benefits, which were partially offset by improved product margins and higher credit card income.

second quarter 2015

US revenue increased 4% to $1.4 billion in the second quarter. Units sold increased 4%, average selling price per unit increased 3% to $58.51 and returns as a percentage of gross product revenue were virtually flat. The US experienced growth in all categories except electronics. eCommerce revenue increased 11% to $655 million and grew to 47% from 43% of total US revenue. Despite the business’ investment in new shipping and handling policies, adjusted OIBDA increased 7% to $349 million and adjusted OIBDA margin increased 78 basis points to 24.8%. These gains were primarily due to improved product margins, higher credit card income and lower bad debt and marketing expenses, which were partially offset by lower shipping and handling revenue.

third quarter 2015

QVC US revenue increased 4% to $1.4 billion in the third quarter. Units sold increased 5%, average selling price per unit increased 1% to $58.70 and returns as a percentage of gross product revenue increased 21 basis points. QVC US experienced growth in the apparel, accessories, home and beauty categories, which was partially offset by a decline primarily in jewelry. eCommerce revenue increased 15% to $678 million and grew to 48% from 43% of total QVC US revenue. Adjusted OIBDA increased 1% to $333 million and adjusted OIBDA margin decreased 55 basis points to 23.5%. These results were primarily due to higher freight and inventory obsolescence expense, which were partially offset by higher product margins and lower bad debt expenses.

fourth quarter 2015

to be announced later this month

[Spurt]

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@sunshine45 wrote:

it will be interesting to see qvcs fourth quarter results from 2015. more details can be found via businesswire.com or on liberty active website.

first quarter 2015

US revenue increased 3% to $1.3 billion in the first quarter. Units sold increased 3%, average selling price per unit increased 1% to $61.75 and returns as a percentage of gross product revenue increased 41 basis points in the quarter. The US experienced growth in all categories except electronics. eCommerce revenue increased 7% to $632 million and grew to 47% from 45% of total US revenue. Adjusted OIBDA increased 2% to $306 million. Adjusted OIBDA margin decreased 26 basis points primarily due to lower shipping and handling revenue and higher personnel costs for severance, merit and benefits, which were partially offset by improved product margins and higher credit card income.

second quarter 2015

US revenue increased 4% to $1.4 billion in the second quarter. Units sold increased 4%, average selling price per unit increased 3% to $58.51 and returns as a percentage of gross product revenue were virtually flat. The US experienced growth in all categories except electronics. eCommerce revenue increased 11% to $655 million and grew to 47% from 43% of total US revenue. Despite the business’ investment in new shipping and handling policies, adjusted OIBDA increased 7% to $349 million and adjusted OIBDA margin increased 78 basis points to 24.8%. These gains were primarily due to improved product margins, higher credit card income and lower bad debt and marketing expenses, which were partially offset by lower shipping and handling revenue.

third quarter 2015

QVC US revenue increased 4% to $1.4 billion in the third quarter. Units sold increased 5%, average selling price per unit increased 1% to $58.70 and returns as a percentage of gross product revenue increased 21 basis points. QVC US experienced growth in the apparel, accessories, home and beauty categories, which was partially offset by a decline primarily in jewelry. eCommerce revenue increased 15% to $678 million and grew to 48% from 43% of total QVC US revenue. Adjusted OIBDA increased 1% to $333 million and adjusted OIBDA margin decreased 55 basis points to 23.5%. These results were primarily due to higher freight and inventory obsolescence expense, which were partially offset by higher product margins and lower bad debt expenses.

fourth quarter 2015

to be announced later this month

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@sunshine45  I've seen those reports on the Liberty website....but I remember when the increases were 9% and 7% and 5% and now have dropped to 3% and 4% and some of that revenue increase was impacted from the price increases too---(their revenue would've been reduced if they stayed at their current prices)....and their prices are a bit steep, I can't believe QVC's clothing prices.  And QVC is taking a beating in some of the their international markets, so including those countries I think their revenue actually declined for QVC overall....so the US consumers are subsidizing those countries....  And if electronics are always down in sales why oh why do they show them so often???????

[stevieb]

You also have to wonder, since shipping is seen by them as a profit center, how much of any reported increases is accounted for by the 'try on fee'... You know, the 'we keep shipping both ways' thing... And yes, I agree, those best practices ought to be universals and most of them are common sense and ought to be 'givens' and yet so few entities address them at all. Unfortunately, customer service is usually little more than lip service. I think QVC's customer service component is actually a strength, overall, which is not the same thing as saying their customer service is exactly exemplary... Clearly, they only listen to customer feedback when it fits within their rather narrow and somewhat stale 'busniess model'.

[Spurt]

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@stevieb wrote:

You also have to wonder, since shipping is seen by them as a profit center, how much of any reported increases is accounted for by the 'try on fee'... You know, the 'we keep shipping both ways' thing... And yes, I agree, those best practices ought to be universals and most of them are common sense and ought to be 'givens' and yet so few entities address them at all. Unfortunately, customer service is usually little more than lip service. I think QVC's customer service component is actually a strength, overall, which is not the same thing as saying their customer service is exactly exemplary... Clearly, they only listen to customer feedback when it fits within their rather narrow and somewhat stale 'busniess model'.

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@stevieb  And I think QVC's uniqueness boils down to just their "try on fee"......And did you notice each and every quarter mentions---

higher personnel costs for severance, merit and benefits, which were partially offset by improved product margins and higher credit card income.

These gains were primarily due to improved product margins, higher credit card income and lower bad debt and marketing expenses,

No wonder QVC is pushing their Q card with the 27% interest rate!!!! 

[apple1964]

What other people do or don't do is there business. I know in the last couple of years I have not brought from the Q. They have lost several of my packages and there quality control has gone down and so has there products. To say I would never buy from them again, well never is a long time. I would say that the orders are very few and far between.

[stevieb]

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@Spurt wrote:

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@stevieb wrote:

You also have to wonder, since shipping is seen by them as a profit center, how much of any reported increases is accounted for by the 'try on fee'... You know, the 'we keep shipping both ways' thing... And yes, I agree, those best practices ought to be universals and most of them are common sense and ought to be 'givens' and yet so few entities address them at all. Unfortunately, customer service is usually little more than lip service. I think QVC's customer service component is actually a strength, overall, which is not the same thing as saying their customer service is exactly exemplary... Clearly, they only listen to customer feedback when it fits within their rather narrow and somewhat stale 'busniess model'.

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@stevieb  And I think QVC's uniqueness boils down to just their "try on fee"......And did you notice each and every quarter mentions---

higher personnel costs for severance, merit and benefits, which were partially offset by improved product margins and higher credit card income.

These gains were primarily due to improved product margins, higher credit card income and lower bad debt and marketing expenses,

No wonder QVC is pushing their Q card with the 27% interest rate!!!! 

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True @Spurt and now that they've linked EP to holding a Q Card, no wonder their credit card income is up... Before the holidays, they couldn't have enough EP 'flash' events. They really wanted big fourth quarter numbers, but now that the holiday shopping season, such as it was... is over, we aren't seeing them, so if a customer wants EP on an item of their choosing, the high interest rate Q Card is the option... As I keep saying, it really is ALL about them...

[CalminHeart]

It's a lot easier to keep an existing, buying, customer than find a new customer who will be a repeat buyer.

[Group 5 minus 1]

It's their not there.

[va gal]

I will never buy again,I sent a package back paying the 6.95 return shipping fee,not knowing that they now make you pay for the orginal shipping fee. The 1.24 turned into 9.43! this is CRAZY,I called but got NO help. I'm THROUGH I'm canceling my Q credit card and the Q magazine they now send free every month.Also taking the app off my phone & tablet! Several things have happened that I just let slide over the years but this,I know its only 9.43 but its the final straw!!!!!

[beckyb1012]

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@apple1964 wrote:

What other people do or don't do is there business. I know in the last couple of years I have not brought from the Q. They have lost several of my packages and there quality control has gone down and so has there products. To say I would never buy from them again, well never is a long time. I would say that the orders are very few and far between.

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My last purchase was March 2012.  Never looked back.