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Valued Contributor
Posts: 932
Registered: ‎11-22-2013

I recently posted about receiving a bottle of Wen that had leaked out during transit.  Let me give "credit" to the Q because they sent me a replacement without my having to call. I was impressed with their attention to detail  THANKS MUCH!!!!

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Honored Contributor
Posts: 8,676
Registered: ‎03-09-2010

thats great and I have to give their CS kudos for being very helpful when I have had issues--always accomodating and to my advantage too. it's just their horrible shipping issues that stop me from ordering----but I hear that is being fixed-----

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Esteemed Contributor
Posts: 5,857
Registered: ‎06-10-2015

If this post was about a complaint there would be many, many posts complaining too.

 

But since its a good post, there is one reply.

 

Sad

Fear Is Incomplete Knowledge---Agatha Christie
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Contributor
Posts: 26
Registered: ‎12-15-2013

I agree with 'imaoldhippie'....it is easy to bash QVC, but I must admit that the Customer Service has always been very good with my problems and concerns - and I've had my issues over the last 20+ years.  I honestly think they try to 'serve' the customers - better than some retailers out there!

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Respected Contributor
Posts: 2,220
Registered: ‎09-30-2010

@Imaoldhippie   Yes, people always "******" about the negative . . . suppose because that kind of experience stays with us longer.  The positives we take as a given.

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Respected Contributor
Posts: 3,926
Registered: ‎04-19-2010

Perhaps there are fewer replies on a complimentary post because one can give a heart to show agreement and move on without a reply. Or maybe people just are more enthusiastic about complaining...