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06-15-2019 01:32 PM
I recently posted about receiving a bottle of Wen that had leaked out during transit. Let me give "credit" to the Q because they sent me a replacement without my having to call. I was impressed with their attention to detail THANKS MUCH!!!!
06-16-2019 09:54 AM
thats great and I have to give their CS kudos for being very helpful when I have had issues--always accomodating and to my advantage too. it's just their horrible shipping issues that stop me from ordering----but I hear that is being fixed-----
06-16-2019 03:13 PM
I agree with 'imaoldhippie'....it is easy to bash QVC, but I must admit that the Customer Service has always been very good with my problems and concerns - and I've had my issues over the last 20+ years. I honestly think they try to 'serve' the customers - better than some retailers out there!
06-16-2019 04:24 PM
Perhaps there are fewer replies on a complimentary post because one can give a heart to show agreement and move on without a reply. Or maybe people just are more enthusiastic about complaining...
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