I was pleased to see VPH on today and she has always had such a ladylike, calming way about her. Today she's gone with the majority of Hosts now - over-excited and hyper!! I could always rely on Valerie to calm things down, but the combination of Caroline and the new VPH, it just didn't happen! Why do you do it?? From the forums I read, most of the comments are not in favor of this hard-sell on QVC nowadays!!