No, I do not like the calls.
I did hear the crying phone call this morning. I'm glad that woman got a moment's bliss from her connection to candles in her life. But I always find those type of calls cringe-worthy, like I'm eavesdropping on a personal phone call.
Then there are the callers that keep chatting away and asking all kinds of specific questions and telling long stories. It's as if there aren't millions of people waiting for this call to end. Do they forget they're on TV, and they think it's a 1-on-1 call with the host?