Reply
Highlighted
Respected Contributor
Posts: 2,937
Registered: ‎03-30-2010

Waiting, waiting, waiting.....

I've been tracking an order for a week, decided to call C S about it today.  The item sat in Butner, NC for 3 days.  Butner is about 30 miles from my home, I could have walked there and back and still have time to spare!  Anyway, my order was probably lost.  So, I called about it.  The recording said it would be over 5 minutes wait time.  How about 1 hour, 5 minutes and still holding?  Oh, no I refuse to hang up!  

While holding I went on Chat Live, waited longer than I woukd have liked, but got my problem solved.  A new shipment is being sent;  wonder how long that will take.  

 

And, yes......I'm still on hold for customer disservice!. 

Highlighted
Esteemed Contributor
Posts: 6,272
Registered: ‎11-24-2013

Re: Waiting, waiting, waiting.....

@this is my nic I'm always amazed that people will sit on hold for such a long time.

 

An emal to the Social Team works.

 

QVCSocialTeam@qvc.com

Highlighted
Respected Contributor
Posts: 2,937
Registered: ‎03-30-2010

Re: Waiting, waiting, waiting.....

Oh, I have it on speaker, just checking now and then.  The music they play is horrible!  At this point, I'll just use my cell if I have to make calls and keep the Q on my landline phone. I refuse to hang up with the Q customer disservice!  Let's see how long this will take! 🙄

Highlighted
Respected Contributor
Posts: 4,568
Registered: ‎03-29-2019

Re: Waiting, waiting, waiting.....

If you got your problem fixed, why are you still on hold?

 

 

 

 

The Sky looks different when you have someone you love up there.
Highlighted
Respected Contributor
Posts: 2,937
Registered: ‎03-30-2010

Re: Waiting, waiting, waiting.....

Oh, now it's just a test!  Almost 1.5 hours!  😳

Highlighted
Valued Contributor
Posts: 869
Registered: ‎06-27-2010

Re: Waiting, waiting, waiting.....

If QVC would go back to surepost instead of mail innovations they could solve these long waits for customers orders to arrive. I just checked my HSN orders that I received a little while ago. They were all UPS surepost. I got them in less than 7 days! Mail innovations is the very bottom of USPS. USPS holds them & they are the last packages to be delivered. If QVC can charge $3.50 each for 3 or 4 items in one package we deserve better shipping. Since we have no way of knowing what shipping service will be provided I refuse to order.

Highlighted
Respected Contributor
Posts: 2,937
Registered: ‎03-30-2010

Re: Waiting, waiting, waiting.....

So, the Q's phone system beat my home phone system!  At about 1 hour and 45 minutes, my phone's battery was getting weak, so I switched to another extension, same line, same number.   The new extension started the count all over again;  I surrendered! 😡

Highlighted
Respected Contributor
Posts: 2,937
Registered: ‎03-30-2010

Re: Waiting, waiting, waiting.....

Great point!  I had no idea about the different types of service.  Does anyone else remember when you'd get a break on s&h if there were several of the same items shipped to the same address?  I think the charge was full s&h for one, then half for the others. 

Highlighted
Respected Contributor
Posts: 2,789
Registered: ‎03-28-2016

Re: Waiting, waiting, waiting.....

@this is my nic: WOW!!!  Smiley Surprised Sounds like you've got a lot of time on your hands! LOL  Hope you get the problem resolved!  

Highlighted
Respected Contributor
Posts: 4,568
Registered: ‎03-29-2019

Re: Waiting, waiting, waiting.....


@Diva on The Q wrote:

@this is my nic: WOW!!!  Smiley Surprised Sounds like you've got a lot of time on your hands! LOL  Hope you get the problem resolved!  


 

 

 

 

@Diva on The Q 

 

 

 

 

Oh, the problem has already been resolved.

 

 

 

She's now staying on hold because she wants to see how long it takes to get a person to answer the phone.

The Sky looks different when you have someone you love up there.