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Frequent Contributor
blessed10
Posts: 103
Registered: ‎03-11-2010

UPS error/the Q made it right

‎02-18-2013 12:32 PM

In a nutshell, I placed an order and chose UPS blue as my shipping option; it should have arrived tomorrow. I received an email this AM that there was an exception, and it would be coming on Wed., instead. When I contacted UPS, she admitted it was sent to the wrong sorting facility, and had to be re-routed, but I would need to contact QVC to have the shipping adjusted. The Q would have been under no obligation to do anything, IMO, and all I was asking for was to have the charge adjusted down to the next "option", even if it only was a few dollars, it was the right thing for UPS to do. The Q waived the entire shipping charge! Shame on UPS for not making the adjustment. It was their mistake, but kudos to the Q! I told the CS rep it wasn't necessary to waive the entire charge, but she said it was no problem and apologized for the inconvenience.{#emotions_dlg.thumbup}

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