Thanks QV.C 😏

QVCkitty1 · ‎05-23-2015

I just received a small lantern with a candle . I was doubtful when my package made a broken glass sound. Well the glass was indeed broken and kind of stuck inside the lantern. Then when I set it down on bottom corner was bent, it's metal. Now this could be a delivery issue except there was no candle. Have I ever told you how much I hate returning things ? Well I carefully removed the broken glass, took pliers and tackled the bent foot. Then I found a battery candle that fit in the lantern. Not an ideal situation , but I saved the dreaded ( to me ) return.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Susan-QVC · ‎06-14-2015

@QVCkitty1 wrote:

I just received a small lantern with a candle . I was doubtful when my package made a broken glass sound. Well the glass was indeed broken and kind of stuck inside the lantern. Then when I set it down on bottom corner was bent, it's metal. Now this could be a delivery issue except there was no candle. Have I ever told you how much I hate returning things ? Well I carefully removed the broken glass, took pliers and tackled the bent foot. Then I found a battery candle that fit in the lantern. Not an ideal situation , but I saved the dreaded ( to me ) return.

@QVCkitty1 I am very sorry for the disappointment, please email us the order info to QVCSocialTeam@qvc.com, we are happy to discuss partial refunds.

Susan

sunshine45 · ‎03-09-2010

anytime i have received an item that contained broken glass or a bunch of broken ceramic pieces, i have just been told to discard and they issued me an immediate refund or have sent out the item again at no charge.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Babyfran · ‎12-11-2010

A PARTIAL refund? It should be refunded in FULL.... no questions asked! Unacceptable.

QVCkitty1 · ‎05-23-2015

@Susan-QVC wrote:
@QVCkitty1 wrote:
I just received a small lantern with a candle . I was doubtful when my package made a broken glass sound. Well the glass was indeed broken and kind of stuck inside the lantern. Then when I set it down on bottom corner was bent, it's metal. Now this could be a delivery issue except there was no candle. Have I ever told you how much I hate returning things ? Well I carefully removed the broken glass, took pliers and tackled the bent foot. Then I found a battery candle that fit in the lantern. Not an ideal situation , but I saved the dreaded ( to me ) return.
@QVCkitty1 I am very sorry for the disappointment, please email us the order info to QVCSocialTeam@qvc.com, we are happy to discuss partial refunds.
Susan

@Susan-QVC , Thank you, I have emailed the information.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Love my grandkids · ‎11-24-2013

@Susan-QVC Yeah I know it's not my business but a partial refund for a defective product that was not only bent but broken? Really? A no candle included? That makes no sense.

That's so bogus.

catter70 · ‎10-11-2017

@QVCkitty1 , I was just going to tell you to call CS. I ordered a VPH lantern for my sister for Christmas. As soon as I picked the box up I knew it was bad news. I didn't even open it because I didn't want broken glass all over. I called CS and they gave me a full refund immediately and told me to throw the defective lantern in the trash as they didn't want it back.