Q Talk

[meem120]

If Im reading properly, QVC sent her back a retuturned item that was something that looked like a smiley necklace from a $ store.  She was concerned because it was her address and acct number.  She did not send the item back and did not get a refund.  Yikes ladies.  Id be concerned to if I had gotten an item that i didnt return and had all my info. 

[mspemberley]

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@Kachina624 wrote:

@mspemberley    Why would you keep merchandise that was obviously sent to you in error?  It doesn't belong to you and should have been returned to QVC with the invoice so they could handle the return.

QVC obviously made a mistake but you also.mishandled it badly.

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Perhaps I should have made it clear that I purchased the top. When it arrived there was a return slip in the bag. So it was a returned top that had then been turned around at the warehouse and sold to me without removing the former buyers return slip. I was concerned that the first buyer did not receive proper credit and wanted her to know what had happened to her return paperwork. Is that more clear?
Mishandled? No.

Looking out for my fellow shopper? Yes.

keep merchandise that is not mine? Never!

[mspemberley]

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@LML wrote:

03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with  a smiley face necklace like from the dollar store. A yellow paper  hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund.  the return summary information you provided does not match the item. 

I am very concerned because my account # was on the paper and it was sent to my old address. 

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

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LML - I'm sorry this thread got off topic due to my post relating to "strange things". I agree with the other poster who suggested you set up a new account. The hand written note with your protected information sounds questionable. 

I know when I received someone else's personal information on a return slip sent to me in a sealed bag (as I explained in my post) I had serious doubts about QVC's policy regarding personal information. I am a retired retail manager and I know this is completely unacceptable. Valued customers information must be protected. No excuses. I advise you to do some more follow up.

[Venezia]

@Kachina624 - Well, you can think it highly unlikely, but it happened to me and I still have the used meat slicer with the man's invoice in my basement to prove it.  (And this was back in the day, when they put your account number on the invoice.)

I never got around to disposing of it (kept thinking I might donate it somewhere); it just went to that "to do list graveyard" in a corner of my basement.

Mistakes happen and, if someone in a returns warehouse isn't careful about handling things before putting them back into inventory, it's entirely possible.

[CalminHeart]

Change your password!

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[violann]

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@LML wrote:

03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with  a smiley face necklace like from the dollar store. A yellow paper  hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund.  the return summary information you provided does not match the item. 

I am very concerned because my account # was on the paper and it was sent to my old address. 

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

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I had a similar experience last fall, and it strained my loyalty to QVC to the point at where I'm shopping far less.

In my situation, my delivery address was changed without any input from me, and it took three VERY lengthy calls to CS to get the problem corrected.

As with your situation, LML, I found the error, and sustained no financial penalty, but was clearly "concerned" myself.

[wagirl]

I've had a couple weird deliveries from QVC--one time I had ordered a small, stained glass plug- in light, like a night light---got a big box with 6 of them in it--all the same kind----called and was told to keep them and wouldn't be charged. then I ordered something that I don't remember and got a jar of that dark brown paste stuff from OJON--for your hair with a tiny comb in it---still have it too--that stuff never goes bad.Was never charged for that or the thing I ordered and it was alot more pricy that whatever I originaly ordered.