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Esteemed Contributor
Posts: 6,340
Registered: ‎02-05-2011

So Much for New Tracking System

On August 5th I ordered the Kim Gravel jacket.  It has shipped, but when I clicked on the tracking is said it was delivered on June 25!  So obviously that's not working right.

Esteemed Contributor
Posts: 6,094
Registered: ‎06-04-2012

Re: So Much for New Tracking System


@Biftu wrote:

On August 5th I ordered the Kim Gravel jacket.  It has shipped, but when I clicked on the tracking is said it was delivered on June 25!  So obviously that's not working right.


@BiftuThat may be a shipper issue with misinformation which you may need to investigate.

Esteemed Contributor
Posts: 7,482
Registered: ‎10-04-2010

Re: So Much for New Tracking System

@Biftu    If you have not received iced it you need to inform QVC and/or shipper

Honored Contributor
Posts: 39,159
Registered: ‎08-19-2010

Re: So Much for New Tracking System

Don't believe I'd wait 6 weeks ! I'd been in there fighting way before now

Honored Contributor
Posts: 78,188
Registered: ‎03-10-2010

Re: So Much for New Tracking System

Contact the mods at qvcsocialteam@qvc.com.  Include the order number.  They can help.

New Mexico☀️Land Of Enchantment
Esteemed Contributor
Posts: 6,367
Registered: ‎01-04-2014

Re: So Much for New Tracking System

The order was placed a week ago. If it has shipped then you may be receiving it in a day or two. I certainly wouldn't be concerned unless it becomes two weeks.


Sounds like an incorrect tracking number was given. 

Trusted Contributor
Posts: 1,619
Registered: ‎03-09-2010

Re: So Much for New Tracking System

The same thing happened to me.

 

It said the item arrived on Friday, June 23rd.  However, when I looked at the detailed tracking info underneath, it showed that it had arrived at my local post office.  I received my package yesterday afternoon.

 

It was a glitch in the system, but I have a feeling your package will arrive too.

Esteemed Contributor
Posts: 6,340
Registered: ‎02-05-2011

Re: So Much for New Tracking System


@Grade1Teach wrote:

The same thing happened to me.

 

It said the item arrived on Friday, June 23rd.  However, when I looked at the detailed tracking info underneath, it showed that it had arrived at my local post office.  I received my package yesterday afternoon.

 

It was a glitch in the system, but I have a feeling your package will arrive too.


@Grade1Teach  I think you are right, a glitch in the system.  I looked at the detailed tracking and it is at my local post office.  I should receive my package soon.  Thanks for that.

Honored Contributor
Posts: 11,670
Registered: ‎03-09-2010

Re: So Much for New Tracking System

Tracking info certainly can be challenging these days.  I recently had a shipment from hsn.  I received notice that the package was at my mailbox (this was a Saturday). I knew that could not be the case, since it was likely a large box...too large for a cluster mailbox.

 

From there, I received about 25-30 tracking notices over the next several days.  Some of them showed that the item was delivered (never to a city even near where I live).  And several of the scans show the shipment going back to the vendor.  This went on for several days.  The postman took down the information that I supplied to him, but could not explain the issue.  Anyway, the package did eventually arrive (in perfect condition). though the tracking scans continued for a couple of days more!  They have finally stopped!  I'm no longer getting all those e-mails from USPS!