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Respected Contributor
Posts: 2,577
Registered: ‎03-10-2010

Anyone having problems watching on devices ? It won't play live or videos on both my expensive Macbook Pro or my Samsung  , this has been 3 days now .

Honored Contributor
Posts: 18,315
Registered: ‎07-26-2014

Re: Shop HQ viewing problems ?

@MW in Iowa  No problems viewing live or videos on my iMac or my 10 yr old MBP.

 

Have you tried a different browser? 

 

What troubleshooting methods have you done so far to rectify your issues?  Need this info to avoid the "been there, done that" scenario.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Trusted Contributor
Posts: 1,821
Registered: ‎09-10-2020

Re: Shop HQ viewing problems ?

[ Edited ]

Me! I haven't been able to watch either. I have tried iPad, Mac, and iPhone. 

Respected Contributor
Posts: 3,619
Registered: ‎01-04-2014

Re: Shop HQ viewing problems ?

I've not had any problems using an iPad and DuckDuckGo browser.

Respected Contributor
Posts: 2,577
Registered: ‎03-10-2010

Re: Shop HQ viewing problems ?

I


@Mz iMac wrote:

@MW in Iowa  No problems viewing live or videos on my iMac or my 10 yr old MBP.

 

Have you tried a different browser? 

 

What troubleshooting methods have you done so far to rectify your issues?  Need this info to avoid the "been there, done that" scenario.


I haven't tried anything yet , never had a problem with any others. a little strange. Especially it won't play old product video's either , thanks , i will look further in to this.

Trusted Contributor
Posts: 1,821
Registered: ‎09-10-2020

Re: Shop HQ viewing problems ?

I reached out to their FB page, and I am friends with Jorge Perez on FB, so I sent him a note as well.

 

 

I have tried different browsers, cleared my cookies and different devices to no avail.

Respected Contributor
Posts: 2,577
Registered: ‎03-10-2010

Re: Shop HQ viewing problems ?

It now plays , via youtube , still kind of strange , probably a cost cutting move by company ?