Q Talk

[loriqvc]

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@loriqvc wrote:

It seems most clothing items are shipped from the east side of the country;
I wonder if one of the warehouses there has some kind of order glitch, as I also have a top that was ordered on 2/22 and has not yet shipped. This is the first time in a really long time that I've experienced any kind of order delay—typically, my orders arrive within 7-8 days no matter where they ship from.

Curiouser and curiouser... 

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Aaand the non-clothing item I ordered on Sunday night shipped today and will arrive on Friday. The top is apparently still being "prepared." I'm glad it seems like it's still just that one order that is stuck while my other items are processed quickly (as usual).

[10000thnickname]

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@Goodie2shoes wrote:

I feel your frustration ! I ordered the TSV Egg Harbor Salmon back on 2/23 and the order still says "waiting for carrier pickup" ! I have contacted CS twice to no avail. I posted about this on the boards several days ago and a few people noted they also placed their order the night it was first presented as I did and received their order timely.

I have ordered that salmon multiple times in the past, received it timely and it's very good. 

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Email    SOCIAL.TEAM@QVC.COM  

They will make it right. I had this happen with an item and emailed them and they sent me another order immediately.
When that happens it will NEVER fix itself!!!
Judy

[shoekitty]

I don't think it is the actual shipping, although they must have an agreement to ship the slowest way possible.  I think they don't send the items out. Seems like so many items come from venders, who ship to us. I think QVV gets the order, and wastes three days before doing anything. Then they notify vender of sale,  then the vendor takes time to invoice, package and ship.  I might be wrong. But their shipping is getting way out of hand. They probably lane doff half the crews, and no one to work

[CalminHeart]

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@hgsuddle wrote:

I ordered two of the same shirts on February 22nd and they have yet to ship! I chatted with customer service today and they are unwilling to cancel or credit me for anything. I am so frustrated! They blamed the abundance of holiday returns to the warehouse which concluded January 31st! Almost a whole month ago and they have yet to catch up. It's a good thing I didn't need them for anything. Just so frustrating. Sorry for venting.

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Several years ago, they pulled that line on me in March. I really don't care if they're busy from the holidays in March. No other retailer is so why Q.

I quit considering Q first when I'm looking for something. I don't need unreasonable hassles or delays.

[hgsuddle]

My items have still not shipped - ordered on February 22nd. Customer Service is no help. I am ready to escalate this to higher ups. Does anyone know the number for the President's office or do you all have any other suggestions?  

[Judaline]

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@shoekitty wrote:

I don't think it is the actual shipping, although they must have an agreement to ship the slowest way possible.  I think they don't send the items out. Seems like so many items come from venders, who ship to us. I think QVV gets the order, and wastes three days before doing anything. Then they notify vender of sale,  then the vendor takes time to invoice, package and ship.  I might be wrong. But their shipping is getting way out of hand. They probably lane doff half the crews, and no one to work

I found out the hard way that if you use their return label (I know-so convenient) it takes even longer to get there than it takes when they send something. And THAT is a long time.