Service

Gkhm · ‎07-30-2012

I have had several issues lately and 3 to 4 of the people that I talked to acted as if they were doing me a big favor by addressing my issues. I was very polite, asked them if they might be able to explain my issues to me and thanked them profusely, but I came away feeiling as though I was the problem. I found this very troubling.

Has anyone else experienced this?

ValuSkr · ‎03-15-2014

Did you think someone else was to blame? We often do. It's hard to be objective about such things.

rms1954 · ‎06-06-2019

@Gkhm wrote:
I have had several issues lately and 3 to 4 of the people that I talked to acted as if they were doing me a big favor by addressing my issues. I was very polite, asked them if they might be able to explain my issues to me and thanked them profusely, but I came away feeiling as though I was the problem. I found this very troubling.
Has anyone else experienced this?

I usually get someone that speaks very kind and considerate to me. Every so often I will get someone who is a little more abrupt. But all in all, I come away very satisfied. Maybe reconsider your suggestion and make a change.

Kachina624 · ‎03-10-2010

@Gkhm Where did this happen?

New Mexico☀️Land Of Enchantment

Gkhm · ‎07-30-2012

No, just things that I had questions about. I wasn't accusing anyone of anything...one was informing them of item sizing being unavailable...in many instances...causing many returns. It was just something they needed to get fixed. I knew it wasn't the persons fault that I was speaking to.

Foxxee · ‎10-03-2014

I have had a few like that. Now, I do everything possible to avoid them.

Next time, email the Social Team at QVCSocialTeam@QVC.com.

They are the best. Rapid response and very polite.

Kachina624 · ‎03-10-2010

@Gkhm I think many people are not aware of how a customer service center operates. I worked in a JC Penney Catalog & CS Center. Every move the reps make including trips to the bathroom are recorded. This includes the number and length of each call, and the employee's performance is judged on these statistics.

They are set up and trained to solve problems quickly then move on to the next call. Idle chitchat about problems such as you mention is not encouraged. Such complaints are better handled through other avenues; an email is probably best. I can understand why they may have been brusque with you.

New Mexico☀️Land Of Enchantment