Q Talk

[sml41]

I have received the watch out returns letter from QVC and/or watch out cancelled item letter; here is my problem, this company is a mail order business and therefore items are not hands on, touch, feel try on; I don't know how many other people pick up their size in a store and go to the dressing room and it is awful; with a mail order business the buying customer does not have that luxury; hence a return; I have bought products that within 30 days fell apart or did not meet any standard; a store gives you 30 days to return a product ; ie zippers that fell apart; jewelry that discolored, clasp so small you couldn't open it etc; QVC entices the buyer with on air promotion of this return policy ; try it , if you don't like it return it ; if you thereafter get a letter to me it is false advertising; if you have a policy, you have to stand by it ; if you want to save money , then why not have some real customers try your products and review them before you sell to the masses, why because you would lose money; many people keep the item because it sat in a drawer etc and the 30 days has passed; it is an insult to customers to receive this letter not to mention that we are paying the return shipping at our loss; take it to the post office and the people laugh about the over priced returned shipping ; who is keeping that extra cash? This is a slippery slope, if not for the return policy, people would not be buying. It is a double edge sword but if you want to stay in business, then bad press is bad press, and a return policy is just that the Company's return policy