Q Talk

[sunsetbeach]

I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label.  In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer.  I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order. 

Wayne

QVC Social & Community Support"

[SaveTheTurtles]

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@sunsetbeach wrote:

I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label.  In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer.  I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order. 

Wayne

QVC Social & Community Support"

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I'm confused, you say it is now acceptable yet the quote you provided says it is not. Am I reading this wrong? 

[KathyM23]

@sunsetbeach   Thanks for the info.

Yesterday I returned 2 pair of D&C pants - same pants in different colors - in the same package.  Both had a different Order # even tho I ordered them at the same time.  AND they both came to me in the same package.

Seems like the Q should practice what they preach and send items with different order numbers separately to us.

I have nothing to return presently, but I will continue to do as I have and use one box or package if possible saving return postage.  Wayne said they strongly discourage, but dd not say forbid.  So if returning 3 orders in the same box would save 13.90 in postage.

[moonandthestars]

@sunsetbeach I did a chat just the other week about returns from different orders being sent in the same box.  None of the orders came with a label some without the paperwork.  Anyway, I was told if I printed out a label for one order I could use it to send all of the items back.  They ended up emailing me a label because one had to be shipped UPS for some reason, so they all went back UPS. And no problem with the returns.  

[sunsetbeach]

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@SaveTheTurtles wrote:

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@sunsetbeach wrote:

I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label.  In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer.  I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order. 

Wayne

QVC Social & Community Support"

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I'm confused, you say it is now acceptable yet the quote you provided says it is not. Am I reading this wrong? 

No, I'm not saying it is now acceptable, I said I read previous posts saying so, but the impression I got from Wayne, was that they discourage it.

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[sunsetbeach]

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@KathyM23 wrote:

@sunsetbeach   Thanks for the info.

Yesterday I returned 2 pair of D&C pants - same pants in different colors - in the same package.  Both had a different Order # even tho I ordered them at the same time.  AND they both came to me in the same package.

Seems like the Q should practice what they preach and send items with different order numbers separately to us.

I have nothing to return presently, but I will continue to do as I have and use one box or package if possible saving return postage.  Wayne said they strongly discourage, but dd not say forbid.  So if returning 3 orders in the same box would save 13.90 in postage.

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I agree with you.  I think that if they send 2 different orders in 1 package, you can return both using one return label.  So, what you did was perfectly correct.

[sunsetbeach]

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@moonandthestars wrote:

@sunsetbeach I did a chat just the other week about returns from different orders being sent in the same box.  None of the orders came with a label some without the paperwork.  Anyway, I was told if I printed out a label for one order I could use it to send all of the items back.  They ended up emailing me a label because one had to be shipped UPS for some reason, so they all went back UPS. And no problem with the returns.  

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Maybe it depends on who you ask if it can be done.  It certainly seems that way to me.

[Kachina624]

They may be discouraging it because they make more profit on returns if sent separately.

[Sooner]

I strongly discourage myself from buying anything from a retailer who would make me return everything I bought in separate packages.

I strongly encourage myself to buy from a retailer who happily lets me drop off a return with NO packaging and NO label at a location about 1 1/2 miles from my house.  I walk in, get my e-mail scanned, hand it to them and walk out.  

[charsha]

I have, in the past, sent back multiple items in one box to save on postage. I print my own return address label, it is much, much cheaper than the $6.95 for each item. I did use the pre-printed label once for multiple items, and ended up being charged the return postage for each item in the box. I no longer do that. Keep in mind, sending multiples with your own label can take a few weeks, as opposed to a quicker refund using the pre-paid postage label.  Still worth the wait for me, less shipping costs.