Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
03-29-2021 10:17 AM
03-29-2021 10:26 AM
I also re-read their return policy and it says nothing about a 're-stocking fee' either.
You would think that before they implemented this change to the return policy, that they would've added the verbiage re: a re-stocking fee.
03-29-2021 10:28 AM
I just checked one of the newer lables. It does say there's a fee to use the prepaid return label service as well as "additional deductions to reimbursements due based on the reason for your return."
Agree we should get clarification from the Mods.
03-29-2021 11:02 AM
I emailed to Social Team to ask for clarification on this, let's see what they say.
03-29-2021 11:32 AM
****UPDATE****
The response from the Social Team:
Good morning I have research our system for any new updates on returns and did not see anything to report. I am going to post and ask for pics to be emailed to us here of the new label that has caused concern.
Thank you for your email.
Kim, QVC Social Team
03-29-2021 11:32 AM
@Review 2 wrote:I just checked one of the newer lables. It does say there's a fee to use the prepaid return label service as well as "additional deductions to reimbursements due based on the reason for your return."
Agree we should get clarification from the Mods.
Wouldn't that be referring to the original $3.50 shipping NOT being refunded?
You would not get that back because the reason you returned it is...ugliness. LOL
I agree, that is a very confusing statement but my gut tells me this thread is misunderstanding the wording and possibly creating false info.
03-29-2021 11:32 AM
Good morning QVC Community forums posters. I did review our memos and policy updates and did not see anything regarding new labels or new fess. Please send any pics you may have to share of the new label and instructions that has caused the concern to QVCSocialTeam@qvc.com and I can escalate it for additional research, thank you. Kim
03-29-2021 11:56 AM
What.a retocking fee. Are you kidding????? Returns are expensive as it is. This is insulting. Purchasing from QVC is now a luxury. Don't try to soak every cent you can from your customers or they'll go elsewhere.
03-29-2021 12:00 PM
Please read post #18 directly above yours from the Moderator....sigh.
03-29-2021 12:26 PM
I sent a picture of the new return label with the confusing wording regarding Return Fees to the QVC Social Team - Attn: Kim. Hopefully, we'll get clarification.
Thanks Kim for researching this potential issue.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788