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Honored Contributor
SharkE
Posts: 39,161
Registered: ‎08-19-2010

QVCSocial Team

‎05-10-2022 10:46 AM

I sent a message, no answer. Do you still accept questions ?

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Honored Contributor
KingstonsMom
Posts: 19,658
Registered: ‎03-09-2010

Re: QVCSocial Team

‎05-10-2022 10:58 AM

@SharkE  How long ago? Sometimes you need to give them a little time to research your problem, but I always get a response within a couple of hours.

 

If it's been much longer than that, re-send the email, that's happened when they didn't receive an email sent.

You never know how strong you are until being strong is the only choice you have.
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Esteemed Contributor
loriqvc
Posts: 7,112
Registered: ‎11-06-2011

Re: QVCSocial Team

‎05-10-2022 06:57 PM

@SharkE - They definitely do—I've had them help me with three issues over the past week, far more assistance than I usually need to request, and they've replied within a few hours each time, just as @KingstonsMom noted.

 

Be sure you're sending your message to qvcsocialteam@qvc.com. Sometimes people have posted other email addresses for the team, but that's the correct one that will be received in the system/queue as a new request for help. Good luck!

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Honored Contributor
SharkE
Posts: 39,161
Registered: ‎08-19-2010

Re: QVCSocial Team

‎05-10-2022 11:27 PM

Yeah, I had forgotten and was using a wrong email.

I woke up and they got back to me.

Thanks !

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