Q Talk

[January121]

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@Kachina624 wrote:

At best, QC is a random process checking just a handful of items.  Some of the things they choose to sell are, according to reviews, consistently poor quality or fit but they choose to sell them anyway. 

Last fall they sold a Clarks shoe TSV that was so narrow almost no one could wear it.  They hosts had to have known as did anyone who tried to wear it.  There were dozens of negative reviews.  A few days after the TSV the shoe disappeared from the system like it never existed.  Just last week, all the leftovers appeared on Zulily so there'll be a lot of unhappy custoners there who can't return it or wear it.

I watched this shoe because I was one of the few who could wear it and would have bought another pair.  Zulily's price was too high.

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@Kachina624 .... Clark’s have gone downhill fast .... I ordered 2 pairs of Clark’s & both of them are so narrow & short in the length that my foot barely fits inside .... I never had this problem with Clark’s before ...their prices have gone up & the quality has gone down! ..... I am returning both pairs & I will never order Clark’s again ... so sad.

[Group 5 minus 1]

Used to work in Quality Control. (Not at the Q,but in a large world wide company). Not every eaches is inspected. It is unrealistic to think this.

[LindaSal]

I think the quality of all of their items is lacking.  I have many pairs of Clarks from the past that I still wear but had to return several I bought in the last few years, therefore I no longer purchase footwear on the Q.   I've also received the wrong items and sizes.  They are using cheaper materials and manufacturers and charging the same high prices.   It's become way too frustrating, I like to enjoy my shopping experience , not have a stroke about it!

[eddyandme]

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@ncascade wrote:

Used to work in Quality Control. (Not at the Q,but in a large world wide company). Not every eaches is inspected. It is unrealistic to think this.

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@Group 5 minus 1

While I realize, both the manufacturer's and the Q's Quality Control departments do not inspect each and every item. I believe when the Q has numerous complaints/returns on a specific item, then both should do more than a few random checks to alleviate the problem.  If quality does not greatly improve within a reasonable time, that vendor should be dropped with leftover inventory immediately returned to the manufacturer.  

Imho, QVC should not pass on, i.e., continue selling products to customers which quite probably are  defective.  With everything computerized today, they can readily catch and correct a problem.  Quality and customer satisfaction should never be treated in a hit or miss manner.

So, the burden lies on QVC's having a highly-trained, efficient Quality Control Department in conjunction with a knowledgeable Returns Department to resolve most issues.  Nothing will ever be 100%, nor is it expected.  But, customer satisfaction should be number one - any business knows that's what affects their "bottom line".

[LindaSal]

@eddyandme I totally agree with you!    And when there are products that get low ratings and numerous amounts are returned, they should really refund the costly return shipping fee.  Of the several disasters I've had over the years you think they would try to rectify by offering a 20% off coupon or something.    LL Bean had some difficuly with a new computer system that was messing up online orders.  All of their customers who were affected got a 30%off coupon on any item and their shipping is always free!!

[Spurt]

@eddyandme

I just laugh when a QVC vendor talks about how strict and demanding Q's quality control is---LOL

Their clothing lines are an absolute mess....but it also extends to other categories too.....I ordered a candle in a frosted glass votive and there were actual finger prints embedded in the glass.....Christmas ornaments with chunks of glue all over them, I ordered some easter rabbits one rabbit had only one ear.......People are saying even if you like a vendor its hit or miss when it comes to quality control.........I too place the blame at the fault of the manufacturer and the Q's willingness to trust the manufacturer to do their own quality checks which they apparently do sparingly.........

Sometimes QVC changes item numbers on a product and the bad reviews wouldnt follow the new item number, but after customer complaints, if they change the item number, they do now transfer the previous reviews too.......I used to wonder if the item number was change just to hide the bad reviews..

[eddyandme]

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@Spurt wrote:

@eddyandme

I just laugh when a QVC vendor talks about how strict and demanding Q's quality control is---LOL

Their clothing lines are an absolute mess....but it also extends to other categories too.....I ordered a candle in a frosted glass votive and there were actual finger prints embedded in the glass.....Christmas ornaments with chunks of glue all over them, I ordered some easter rabbits one rabbit had only one ear.......People are saying even if you like a vendor its hit or miss when it comes to quality control.........I too place the blame at the fault of the manufacturer and the Q's willingness to trust the manufacturer to do their own quality checks which they apparently do sparingly.........

Sometimes QVC changes item numbers on a product and the bad reviews wouldnt follow the new item number, but after customer complaints, if they change the item number, they do now transfer the previous reviews too.......I used to wonder if the item number was change just to hide the bad reviews..

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@Spurt,  all I can say is SHAMEFUL, QVC!

They may be a big company, but what really matter is their customers.  We are their bread and butter.  Hopefully they'll realize that for we affect their bottom line.