Q Talk

[Spidiecat]

I was trying to process a return using USPS, which I always use, and  it won't let me choose USPS. It's forcing me to pick UPS. I received the item in my mail box today so I don't understand why I can't use USPS to return. It's a shirt so shouldn't be an issue. Anyone else having this problem?

[Pecky]

That has happened to me.  I think it depends on where it is going determines the shipping.  I have shopped other places where Fed Ex as their option which I don't care for.

[Spidiecat]

Never thought of that. I'll check it out. Thanks!

[loriqvc]

@Spidiecat - I believe some vendors have their systems specifically set up to process UPS returns, so that is a possible reason for your situation. For example, with a recent return through Amazon, I was even required to use a QR code at a UPS store rather than sending my package using a label. Hope you get everything figured out! If you need further help, you can always reach out to the social team for assistance: QVCSocialTeam@qvc.com

[FranandZoe]

That happened to me today - the USPS option came up but I couldn't use it - was getting a message that said none nearby.  Which isn't true at all.  Anyway I did a chat and CS emailed me a USPS mailing label.
 I'd rather use USPS as I can get a receipt.  My local/closest UPS drop off doesn't give them.  

[Franell]

This happened to me today.  I called customer service and was emailed a return label.

[pigletsmom2]

Honestly I think you could be better off that way. I used the post office for a return which I rarely do and it just ended up transfering to UPS anyway and slowed it down.

[Spidiecat]

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@FranandZoe wrote:

That happened to me today - the USPS option came up but I couldn't use it - was getting a message that said none nearby.  Which isn't true at all.  Anyway I did a chat and CS emailed me a USPS mailing label.
 I'd rather use USPS as I can get a receipt.  My local/closest UPS drop off doesn't give them.  

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That's the message I got too. I will give CS a call. Thank you! ☺️ 

[Venezia]

@Spidiecat - I'd email the social team to ask if they can shed any light on this.  It makes no sense to have to use UPS to return a shirt.

QVCSocialteam@qvc.com

ETA:  Sounds like a glitch in the system.

[spabar]

I'd rather drop returns off at a UPS store. I get a receipt, and the return gets to QVC faster.