Q Talk

[cody2]

I love that all of my returns in the past few months have been refunded by the end of the day. Just like Amazon.

[Kitty Galore]

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@Beammeupscotty wrote:

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@Pecky wrote:

If you use the return label and drop it off at the post office, they now will refund you immediately once the item starts tracking.  I did this yesterday and a few hours later I got the email saying I was refunded.  

Using the Narvar return system saves you the step of emailing us at QVC Easy Returns! The system will handle everything automatically. Of course, if you have a return that is not initiated through the Narvar system, we are happy to assist. 

If you have any questions, just reach out to Customer Service at 800.367.9444. Customer Service is available 7 days a week from 7am–1am ET. 

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What is the Navar system?  I use the label I print from online. Is that it?  I had to call QVC c.s. just yesterday to get my refund released when they already had my item for 2 weeks!!

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me too!

[geezerette]

I think the immediate credit with a return is not universal.  I just had my first experience with it for a recent return (wrong item sent).  I had the credit in my account by the end of the day I had dropped off at the post office.

I also wonder if it matters how you want your credit--refund or merchandise credit.  I've always chosen to have my credit card refunded which would take several days to weeks to show up.  This last time I chose merchandise credit and it went through in a few hours after my return was scanned at the post office.

Also, I'm finding delivery times are getting much better recently.  All my orders have been sent out within days of ordering.  So perhaps the Q is finally getting its act together about some of the things we as customers have been complaining about.  Unfortunately, I fear it may be too late to do any good.