Q Talk

[geezerette]

In the last couple of weeks I've received two emails from QVC about new policies they are testing or instituting.  I haven't seen any other threads about this, so I'm wondering if any of the rest of you have received the same.

The first was about receiving your refund faster--rapid returns.  They are testing a new process in that you can you can send the item back as usual, but also take a photo of it beforehand and email that to QVC and once they receive your email they will begin working on the refund or exchange.  This was explained currently as a "test" that I was "invited to participate in", so apparently they want to try it out first before instituting it for everyone.

The second email was for QCard holders only.  A new priority phone line for customer service.  For faster service to place an order, ask a question, check on order status, etc. in light of the current long phone waits and delayed shipping that everyone is experiencing.

Anyone else get either of these emails?

[esmerelda]

I did not.

I think HSN has had a priority phone number for VIPs for awhile. Nice the Q is bringing it here. 

[LIndaMJ]

Yes @geezerette I received both emails.  So far I have tried the "easy returns" and it was easy!  Within 24 hours of CS receiving the photo of my return slip; the new item per the exchange was in process and the following day it was shipped!

[queendiva]

QVC needs to do both right away!!

[Silver Fox1]

Yes, @geezerette , I received it also.   I just don't understand why they just can't adopt the exchange policy of their sister station HSN.  As for return refunds, maybe they should adopt Amazons policy,  the post office/ups scans the return lable and they issue the refund.  So simple.

[Memberinnj]

I received the vip phone number email from QVC.

[geezerette]

Thanks for the replies.

And @LIndaMJ , I'm glad to know the rapid return worked out well for you! 

[itsmagic]

I received the VIP phone number e-mail but I don’t have a Q card.  

[Kachina624]

Heavens knows they need to do something about the sloppy manner in which returns are handled....and exchanges too.  There are many areas needing improvement at QVC.  Mike George needs to quit tooting his own horn and get to work!