Q Talk

[highmaintenancejan]

QVC'S policies are ridiculous...They need to get into the 21st century!!!

I totally agree with you!!

[Daysdee]

@highmaintenancejan   Plus Q's shipping is so slow.  Cutting back because returns are way too costly.  

[AussieLuvr]

When I return things to QVC I NEVER go to the post office. As long as you use their return label, you can go to the returns info on your order and have USPS pick the package up at your home. I get a "reload page" error when I choose this option and I just click on it and the right screen pops up.

If I'm paying all of the shipping, I darn well plan to use this free service and avoid trips to our very busy post office that rarely has parking and always has long lines.

Also, I'm not sure why people aren't made aware that if you lose or throw out your packing list and return label that you can print them from the returns page of your order. The 30 day return still applies, but lost paperwork is NO PROBLEM.

[Happiness Is Inside JOB]

---

@AussieLuvr wrote:

When I return things to QVC I NEVER go to the post office. As long as you use their return label, you can go to the returns info on your order and have USPS pick the package up at your home. I get a "reload page" error when I choose this option and I just click on it and the right screen pops up.

If I'm paying all of the shipping, I darn well plan to use this free service and avoid trips to our very busy post office that rarely has parking and always has long lines.

Also, I'm not sure why people aren't made aware that if you lose or throw out your packing list and return label that you can print them from the returns page of your order. The 30 day return still applies, but lost paperwork is NO PROBLEM.

---

WELL, WELL

MS. CAROL

I WAS NOT AWARE OF THIS SERVICE.  I AM ALSO GOING TO START USING THIS SERVICE. AT LEAST SAVE SOME GAS.

NOW I DON'T KNOW IF THIS IS WORKING BUT I DON'T RETURN EACH ITEM SEPERATELY.  I WAIT UNTIL AT THE 25 DAY MARK AND RETURN ...ALL THE ITEMS IN ONE LARGE BOX.

MAKING SURE THAT

1) EACH ITEM IS IN THE ORIGINAL PLASTIC WITH IT'S OWN INVOICE PAGE WITH THE SPECIFIC ITEM CHECKED.

2) ON THAT INVOICE PAGE = I MAKE SURE I WRITE - REFUND TO CREDIT CARD (OR SOMETIMES THEY WILL ISSUE YOU A QVC CREDIT)

3) I MAKE SURE THE SPECIFIC ITEM IS CHECKED AND THE ORDER NUMBER IS HIGHLIGHTED.

IT WAS MY UNDERSTANDING THAT YOU ARE CHARGED ONE RETURN SHIPPING COST PER BOX NOT PER ORDER.

IF I AM WRONG, PLEASE COME ON HERE AND CORRECT ME.

SO I AM THINKING THAT I AM SAVING MONEY BY RETURNING MULTIPLE ORDERS IN ONE LARGE BOX.

*** AS FAR AS SHOES --- WHICH WAS MENTIONED EARLIER, I WEAR A SIZE 11 /12 SO I OFTEN ORDER TWO SIZES TO SEE WHICH ONE FITS THE BEST, THEN I RETURN THE OTHER PAIR. *****

WELL I HOPE THIS HELPS SOMEONE.

[Happiness Is Inside JOB]

OH CAROL - I JUST TRIED YOUR STEPS AND IT WORKS!!!

YEAH....

AS THE "YOUNG FOLKS SAY"

IT IS "ON  NOW...."

[AussieLuvr]

@Happiness Is Inside JOB

I may be wrong, but I think they still nail you for all of the shipping for several items shipped together. Imagine - four clothing items that weigh less than a pound each and the shipping is $28 for the box!

I get that they have costs to receive items back at their warehouse, processing, repackaging, relisting their inventory as As Is, and the financial refunds. That all costs money and each department has to pay people to do all of these steps. But still ... $6.95 for something is high.

What I'd REALLY like to see is for QVC to do something like Amazon Prime. I order enough items that I'd gladly pay the $99/year (though Prime is going up to $119 soon) for two day shipping and free returns.

I sometimes wonder if QVC counts on returns for all of the revenue it generates.

Also, when you fill out the USPS pickup form, it says somebody has to be home. They come to my house often enough that they know exactly where I leave my packages and they never knock on the door. I just make sure to put a note in the little comments box mentioning that the package(s) will be by my back door at the bottom of the steps. Works every time. Our post office is at a busy intersection and its always full of lines of people. I haven't been there to return anything to QVC for at least a year.

Also, if you are sending something anywhere at all (not just QVC) and you use Priority Mail or a few other forms of shipping with USPS, they offer the same free pickup service.

[RollTide2008]

I just checked the shipping policies for the dozen or so companies I regularly order online from. Every single one of them had this information easily available. None of them refund original shipping if shipping is charged. With the exception of 1, they all charge shipping if returns are shipped back though most of them offer free returns at their B&M stores.

I don’t find this policy unreasonable.

[AussieLuvr]

As I just mentioned in a reply to @Happiness Is Inside JOB, I'd gladly pay for a premium shipping service like Amazon Prime.

That said, I think QVC should offer something to "Preferred Customers". In other words, the idea would be if you spend a certain amount per year, you would get two-day shipping. Or free returns. Or something.

[Daysdee]

I do the majority of my shopping online.  QVC is the only place I pay for shipping.  Will be thinking harder about to order or not---I mostly order cosmetics if it is a kit, or the item comes with something extra like a brush.   Returns are way too costly.  The other places I shop I can return locally or return free.

[willomenia]

---

@AussieLuvr wrote:

@Happiness Is Inside JOB

I may be wrong, but I think they still nail you for all of the shipping for several items shipped together. Imagine - four clothing items that weigh less than a pound each and the shipping is $28 for the box!

I get that they have costs to receive items back at their warehouse, processing, repackaging, relisting their inventory as As Is, and the financial refunds. That all costs money and each department has to pay people to do all of these steps. But still ... $6.95 for something is high.

What I'd REALLY like to see is for QVC to do something like Amazon Prime. I order enough items that I'd gladly pay the $99/year (though Prime is going up to $119 soon) for two day shipping and free returns.

I sometimes wonder if QVC counts on returns for all of the revenue it generates.

Also, when you fill out the USPS pickup form, it says somebody has to be home. They come to my house often enough that they know exactly where I leave my packages and they never knock on the door. I just make sure to put a note in the little comments box mentioning that the package(s) will be by my back door at the bottom of the steps. Works every time. Our post office is at a busy intersection and its always full of lines of people. I haven't been there to return anything to QVC for at least a year.

Also, if you are sending something anywhere at all (not just QVC) and you use Priority Mail or a few other forms of shipping with USPS, they offer the same free pickup service.

---

Only problem with that is you don't  get a receipt for package that you sent it back.