Q Talk

[Day1128]

Callers, please. Most of us watching the show do not want to hear you describe on air your specific issues with a product. That's what customer service is for. Nor do we want to hear you gush about how much you LOVE a particular host. I much prefer reading the reviews online about a product, as the callers get off track and really don't offer much in the way of providing good info on the product. I would love to not have any callers on the show at all. That's one reason I shop more online. I don't think the other shopping channels let as many customers call in. I haven't watched the other channels much, but I am watching them more and more. But Rick D. is great about getting the callers off the phone. He is professional, but doesn't let the calls drag out as some of the other hosts do. 

[daisyk]

I agree, I cringe sometimes when people go on. I've changed the channel at times. Funny about Rick, I used to think he bordered on rudeness with customer calls, but he seems like he tries to be a little more tolerant these days. Some people are lonely I guess and need to talk.

[Camry22]

I completely agree. Callers should understand that we don't want the life story. Just say your piece and get off gets phone. But I too rarely watch live anymore. Online is the only way to go IMO.

[ajsidney12]

I agree with you for the most part.  The issue is usually that someone states they have health problems, do not get out of the house, have limited outside contact with others, etc. and therefore makes the host(ess) feel guilty about cutting them off.  If someone wants to say they like a designer or a host, they should be able to do so, but in a very brief statement.  Those callers that are just long winded, should be hung up on.  I know one of the other channels does that, which at first I found callous but now see it is necessary as these are not self-help call in shows. Or they should be on a timer.  I, like you, rely on the reviews online rather than anything the callers say, and Q is not going to rid the channel of the callers entirely.

[HappyDaze]

Yes some of them are hard to take. I am not a fan of the calls in general but the ones where they go on and on and on- talking about everything from their medical issues to wanting the host to say hi to their friend Betty who is watching to how young everyone thinks they are, it just is too much. It wastes time and has never added anything of value, imo. Half the time the callers don't seem to even want to be onair- it is like pulling teeth to get them to talk so why'd they call in??

I say do away with the calls altogether and spend more time talking about the products and showing colors and swatches when it is makeup products.

[NC Bandwagon]

Hello, Day1128 and welcome.

Honestly, if I ever got to speak with Nick Chavez over the phone, I'd be very long winded.

[ValuSkr]

There was a caller to Chaz Dean the other day who had an awful lot to say.

[PenneyT]

I don't mind the calls. The hosts probably have to hurry them along, but often the creator of a product or line seems very happy to hear the callers, and to get feedback from actual customers. 

[CAMOGIRL]

Yes, some people tend to go and on. Not about the on air item or previously aired item, but their personal life - their medical ssues, their personal losses, or something. They have the number to call for customers to comment on or ask questions about the on air item or a previously aired item for which you have ordered or contemplating ordering.I have to agree about Rick - he is not rude, just moving things along. Some people just don't realize that they are taking up air time for other shoppers. Yes, you can shop online - but, for some items a person may just want to see the show and judge from there if they want it or not. I know some people will gab your head off if you let them - the hosts should just not let them. They don't have to be rude by any means, just be firm and say thanks for calling in and enjoy your purchase.

[Caaareful Shopper]

@Day1128 I totally agree.  Rick is great with the calls -- very warm with the callers, but also moving it right along.  There are some hosts that feel compelled to get that "winner phrase" from a caller, even though 99% of people listening know the call should have ended long ago.  I'm sorry to say Rachel is one host that consistently fields the most excruciatingly long-winded calls with her attempt at probing for that great sound bite from the caller. She's a sweet host, but I wish the producers in her ear would be much more assertive to tell her to wrap it up. I turn the channel whenever she takes a call.